Director Of Sales & Marketing
Arc Science Simulations
Manufacturer of spherical display systems modeling Earth climate, weather & environmental data Project Management and Operations Achievements:• Managed multiple projects simultaneously from initial inquiry through contracting, scheduling, production, shipping and installation.• Ensured that project deliverables were on-time and met client expectations through effective communication, oversight and timeline management.• Served as the primary Client contact responsible for providing the Client and management project activity updates, status reports and effective communication.• Developed spreadsheets and Gantt charts detailing order specifications, available inventory, WIP, estimated completion dates, and installation requirements.• Coordinated production, integration, testing, packaging, scheduling, logistics, shipping, travel, labor and installation of equipment.• Managed business operations including inventory management, purchasing, production scheduling, shipping, installation and post-sales customer care. Operations improvements generated positive customer testimonials. Sales & Marketing Management Achievements:• Overhauled company image and redesigned website and marketing collateral.• Identified untapped markets and grew sales via participation in appropriate conferences.• Generated new sales by pivoting to the Educational and Federal Government markets.• Oversaw 88% of total historical sales while Director of Sales & Marketing. • Managed the VAR network and provided them with the necessary training and documentation to be successful. Installation Management and Training Achievements:• Participated in the on-site installation of 68 systems• Provided on-site product operations and software training at over 65 installations. • Developed the Product Manual, software manual and technical support documentation.• Provided additional after sales technical support, troubleshooting and software training via email, phone and video conferencing.