Brad Patch Email & Phone Number

Established the role of Global PMO lead for Cloud Operations under Senior VP of Governance. The PMO coordinates the implemenation of cloud platforms for all Verint's solutions that require cloud infrastructure. Created the processes, including initial project templates, to be used by Project Managers for implementing and configuring cloud infrastructure in.

Established the role of Social Media Services Manager at Overtone for their OpenMic product. OpenMic was an enterprise-level cloud-based solution for social media metrics and text analytics. In my role, I set strategy, selected tools, and operationalized a team to collect social media data for processing by the text analytics engine for display in product.

Provided marketing and technology services for small businesses and not-for-profit organizations. Primarily focused on creating website architectures that allowed those businesses to quickly and easily update content. Managed social media presences and search engine optimization. This period includes 3 months with early-stage organization Market6 as a.

Returned to Contivo to provide pre-sales support for VP of Sales and other customer-facing groups. Responsibilities included product demonstrations, architectural discussions, pre-sales technical support, detailed proofs of concept, and developing a self-service customer support portal. [Contivo was purchased by Liaison Technologies]

NOTE: TradePoint Solutions was acquired by the much larger DemandTec, Inc. in November 2006 and my title was aligned to Senior Manager per their requirements. Most of my work experience for the combined organization is under the heading "Director, Client Services, TradePoint Solutions".In addition to responsibilities outlined for TradePoint, my.

• One of first twelve employees hired by executive team at this electronic commerce start-up firm specializing in automating grocery industry trade promotion processes. Responsible for many areas during the rapid growth.
• Rapidly establishing new trading partner links between grocery retailers and 2000+ suppliers [food brokers and manufacturers] via proprietary B2B solution.
• Developing and instituting effective processes for additional rapid partner implementation.
• Managing support requests and balancing workload of support resource pool.
• Configuring item catalogs and customer interfaces using proprietary tools and MS-SQL.
• Clearly communicating enhancement information to developers and product management group.

• Successfully executed on vision to create a cost-effective single platform for all B2B eCommerce messages. Managed a team of employees and contractors to develop and deliver new e-business processes and add trading.
• Specified and managed deployment of webMethods platform to handle all electronic commerce messages [EDI, EDIFACT, XML and proprietary formats].
• Led project to migrate from three existing B2B/EAI platforms to new wM platform.
• Deployed several e-business processes that were completely new to the organization, such as JIT delivery, customer remittance advice and invoice exception handling.
• Delivered two entirely new, mission critical, EC processes; built to the specifications of the organization’s largest customers and completed within their time constraints.
• Doubled the number of trading partners and volume of data exchanged.

• One of first twelve employees hired by CEO of this electronic commerce software start-up firm. Responsible for many areas during the rapid growth of this organization. Representative successful projects include:
• Coordinated release and distribution of Contivo EDI/EAI software product.
• Supported sales efforts by providing technical and project planning assistance, both pre- and post-sale.
• Managed deployment of Contivo product on-location at strategic customers [Hitachi, etc.].
• Provided support of customer’s existing EC solutions and migration to Contivo solution.

• Multiple projects managed from customer sites across the U.S. Project planning, installation, and support of GENTRAN:Server for NT as EDI solution for SAP on Windows NT and Unix platforms. Engagements were quick [2-4.
• Implemented X12 solution and training for customers of personal computer manufacturer.
• Implemented EDIFACT solution for customer of automotive parts manufacturer.
• Implemented X12 and VICS solutions for customers of computer peripherals manufacturer.

• Provided project management and technical leadership. Working on KPMG internal projects and client EC projects. Following are representative projects:
• Virtual Supply Chain project: Created fully-functionally “live” demonstration of electronic commerce from point-of-purchase on Internet web page through order receipt via EDI.
• EDI over the Internet project: Created multiple maps for client’s new e-business process. Developed and delivered user training and end-to-end process documentation.

• Developed EDI-enabled business processes and rapidly added new trading partners to existing processes. Worked with both customers and suppliers of this, the largest, pharmaceutical distributor. Served multiple business.
• Led or participated as a resource in EC development efforts, including the creation of application file structures and EDI maps in Sterling GENTRAN:MVS.
• Managed a group that certified the trading partner's ability to initiate a telecommunications session, and transmit data using the EDI standard correctly.
• Created internal and external EDI implementation guidelines.
• Trained business users within the company and at trading partner sites.
• Participated directly in the development of guidelines for EDI in healthcare (HealthCom).

• Developed new EDI-enabled business processes and rapidly added new trading partners to existing processes. Managed support, development and data communication resources. Worked primarily with suppliers of this national.
• Specified the internal and trading partner requirements for new e-business processes.
• Coordinated development effort and internal roll-out of new e-business processes.
• Trained business users within the company on new e-business processes.
• Designed user interfaces and specified mapping for new vendor managed inventory, a new process never before used at the company.
• Designed user interfaces and specified mapping for new temporary price decline process, automated for the first time via EDI.

Performed multiple sales and technical duties in this small, rapidly growing organization. Helped grow sales to ten times initial volume in one and a half years, exceeding targets. Implemented EDI-enabled, networked, order processing system with 25 Suppliers.

Implemented new EDI trading partners, and tracked resulting inventory savings. Developed and streamlined management information systems.