Brad Phelps, Pmp, Dtm, Mba Email & Phone Number

Owensboro, Kentucky, United States

Owensboro, Kentucky, United States

Owensboro, Kentucky Area

Courses taught: Management Information Systems, Consumer Behavior (upper-level marketing course), Operations Management, E-Commerce, Project Management, Data Communications and Networking (based on Comptia Network+), Business Systems Analysis and Design, Programming in C++, Introduction to Computer Information Systems.

Henderson, Kentucky, United States

Courses taught: Applied Management Skills

Owensboro, Kentucky Area

Owensboro, Kentucky Area

• Assigned to customers who invested in premium ProSupport Plus support on their infrastructure/end-user hardware.
• Increased customer loyalty by serving as primary individual responsible for customer satisfaction with tech support.
• Ensured customer satisfaction with tech support by monitoring ongoing cases, managing customer and sales team expectations, advocating for customer on their behalf with tech support, escalating cases as needed by.
• Ensured customer satisfaction with tech support by monitoring ongoing cases, managing customer and sales team expectations, advocating for customer on their behalf with tech support, escalating cases as needed by.
• Built deep customer relationships by conducting regular onsite visits, frequent communications, and leading ongoing discussions about their technology environment, challenges, and how I and Dell could help.
• Retained in-danger customer relationships on several occasions by empathetically listening to the customer, taking accountability, working to find creative resolutions to problems, and not giving up until the issue was.

Owensboro, Kentucky Area

• Project Manager for a corporate initiative with a budget of $3.3M to improve the technology and support provided to 1200 employees. Deliverables included a company-wide upgrade to Windows 7, a hardware refresh.
• Developed project requirements… Show more
• Developed project requirements by conducting employee interviews and presented to IT and Executive leadership to obtain approval to begin request for proposal (RFP) process.
• Oversaw RFP process to select a vendor as an implementation partner. Worked with IT management to develop RFP, conducted a bidder’s teleconference for participating vendors, coordinated vendor presentations, oversaw.
• Worked with vendor to finalize contract and forecast project budget including monthly capital and operating expenses.
• Developed Project Initiation Document (PID) for approval of budget outlining internal and external project costs, contingency, and project justification.

Owensboro, Kentucky, United States

• Managed and led project initiatives and coordinated completion.
• Designed hardware architecture of multi-tier applications with DBAs, business analysts, and third-party vendors based on capacity (CPU, memory, storage, etc.) and software requirements.
• Led, Designed, deployed, and managed company’s first VMWare virtualization infrastructure. Work included both design and deployment of physical and virtual networking and storage configuration to meet capacity.
• Led, Designed, deployed, and managed company’s first VMWare virtualization infrastructure. Work included both design and deployment of physical and virtual networking and storage configuration to meet capacity.
• Led datacenter power project to improve hardware power redundancy, power load was balanced across UPS systems, and UPS systems could be monitored.
• Improved datacenter manageability and reduced power costs by virtualizing and migrating application environments to VMware that were on old hardware but could not be moved yet allowing old hardware to be decommissioned.

Consultant to various small and medium size businesses helping them solve their technology problems. Served as lead on projects for customers responsible for. Areas of responsibilities included implementing and designing new solutions, resolving technical problems, and recommending purchases. Technical responsibilites encompassed supporting Windows.

• Provided technical support to faculty, staff, and students.
• Maintained computer labs including configuration and installation of all softwarerequired for classes and student use.
• Troubleshot and resolved software and hardware problems reinstalling applications orreplacing hardware components as necessary.

Mba, Master Of Business Administration

Activities and Societies: Phi Kappa Phi Honor Society, Beta Gamma Sigma Business Honor Society GPA: 4.0

Bs, Computer Science, Business Administration

Activities and Societies: Computer Resources Committee - Student Representative, Sigma Phi Epsilon - President GPA: 3.78

Diploma