Reporting to the CEO, this role encompassed four broad categories. Strategy and Planning, Operational Leadership, Sponsorship, and People and Relationships. Selected Contributions:• Restructure and rollout of the pricing model for the REIQ’s main revenue source, seeing a 20% gain in annual reoccurring revenue plus an increase in the userbase.• Redesign of the REIQ’s registration and license course, seeing an outdated course modernised with a focus on online learning first. The course has since gone on to win industry awards.• Designed and implemented an Innovation Framework to help the REIQ focus on important innovations and not be side-tracked by distractions. • Oversaw organisational and behavioural change within the REIQ call center, ensuring a culture of service was delivered. • Designed various visual systems to build upon collaboration within the broader team. This lead to the pulling down the silos that had been build over the years between the various departments.

As of the beginning of July 2013, I was honoured to be able to relaunch my commitment to the Brisbane West property community as a Director of the business. I’m proud of our team’s achievements including our commitment to exceptional client service delivery. As MD, I pride myself on providing strong people leadership and development opportunities for professional growth and the achievement of our shared goals. My role included overall responsibility for business growth, ROI, and profit margin achievement, including providing coaching, training, and mentorship for the team. I design and deliver commercial/strategic plans and company policies, engaging all stakeholders including board members, salespeople, property managers, support professionals, and the corporate office. Some of my key achievements:• Grew sales revenue by over 400% while maintaining profit margins• Doubled annual reoccurring revenue from property management while seeing 8x growth in profit margins.• Managed organisational change in all aspects of the business, including budgeting, payroll, and finance. • Facilitated training, coaching and growth within the business, empowering the team to take ownership of performance. • Introduced the concept of a company purpose and set values that drove culture change throughout the business.• Turned around the business from being the worst performing office within the entire Place Group to consistently sitting in the top 5.

My role within the company started out as a Personal Assistant to Peter May. Our working relationship was collaborative and unique, which enabled me to progress quickly through the company, successfully attaining my Real Estate Licence. During this time, I also completed my Diploma of Business and Commerce to ensure our clients were kept updated with the latest innovations. I utilised my strong networking skills, including my volunteer experience with the SES and Green Gross, to increase sales opportunities for the business and achieve referrals. Some of my selected achievements were:• Slashed the housing average days on market to ¼ of the competition, through robust negotiation, property presentation, marketing, and client engagement - in all market conditions. • Grew a team of three to write over $1.25m per annum in fees as part of consultative selling best practices.• Enabled increased listings and sold more property than any of the other 90 Agents that work in the same area. • Achieved over $300m in settlements across ten years, through robust people leadership and development strategy and commercial acumen. • Promoted from Personal Assistant for performance and leadership excellence.

I started my career in fitness as a Membership Consultant. My passion for customer service and business growth was heighted during my tenure with Fitness First, and I was honoured to receive a promotion to management early in my career. I love people leadership, so, the role of Manager of the Indooroopilly Club and then the offer of the GM role of Fitness First Hong Kong was a dream come true. The Hong Kong club was not performing, so, my first job was to turn the business around. I was responsible for achieving all KPIs and business profit objectives, balanced with aligning expectations of members. I utilised my strong skills in coaching, training, mentoring, business improvement strategy and financial outcome to change the culture and to increase business. Some of my key achievements were :• Ranked number 1 sales consultant in Australia, as well as turning around a non-profitable club in Hong Kong, to a profitable business. • Took an active part in coaching and training a sales team in Hong Kong• Consistently exceeded all KPIs, receiving a promotion to management for achievement excellence. • Provided guided tours of the gym to new club members, encouraging increases in memberships and engagement. • Worked collaboratively with members of the public and other team members, including liaising with other members of staff to develop sales strategies and increase club profitability.

Assistant Club General Manager at Fitness First Indooroopilly, QLD