Project Manager/Business Analyst
Journey Fulfillment, Inc.
Tulsa, Oklahoma Area
Project Management-Led PM/BA and supported QA for multiple custom development projects simultaneously-Led implementation and administration of Agile Project PM system (Axosoft Ontime)-Designed Q&A process to distill Agile methodology into conversational interaction-Translated 100’s of specification/feature requests into clear, estimated User Stories-Organized and participated in Scrum Meetings, Sprint Reviews, Backlog Refinement, etc-Supported Product Backlog prioritization, pro-actively balancing demands with resources-Managed project lifecycle communications through Progress Reports, Burndown Charts, etcBusiness Analysis/Business Intelligence-Designed Q&A process to distill approach to Analytics/BI into conversational interaction-Consistently managed multiple Analytic/BI initiatives in parallel, coordinating with end-users-Built foundation for Business Intelligence structure for 3 Company Divisions (Crystal Reports)-Provided recurring analyses to Ownership to identify/recommend business solutionsProcess Management-Designed and implemented processes to gather and manage Quality Testing data that led tosignificant reduction in Customer Service issues