Lead a team of software quality assurance analysts based in the US and Philippines. Selected and implemented a new test case management system. Also started the process of selecting an automation tool.

Managing and leading a great team who are the best group I've ever worked with. Driving my team to increase knowledge across multiple platforms to ensure we can provide accurate coverage when needed. Automation is rapidly becoming the front runner within our development group and our test case quality is constantly and consistently improving to allow for smoother transition into automation.

Primary support engineer for 20+ Linux servers in multiple environments, running Weblogic 8 and 10, Tomcat/Apache 6Skilled in executing builds across multiple platforms, involving Weblogic 8 and 10, Tomcat/Apache. Provided resource time forecasting for allocation, to ensure efficient use of time of resources. Release planning and project management for software deployments. Project coordinator for large scale projects within QA, encompassing end-to-end testing

Team lead for 2 years; managing 4 resources during analysis, design and conduct of a new application Primary lead for all types of deployments; execution, user acceptance and post deploymentSkilled in executing builds across multiple platformsDocumented deployment instructions and reviewed with various groupsMaintained a close working relationship with developers, project managers and business sponsorsWorked closely with production support teams to troubleshoot and provide root cause for production issues.Experienced with after-hours support; capable of troubleshooting on demandSME on several legacy applications; provided training to new resourcesProvided resource time forecasting for allocation, to ensure efficient use of time of resources.

Provided troubleshooting, imaging, configuration, technical support, escalation and inventory management of over 1400 workstations and laptops. Experienced in after hours on call support. Due to my knowledge and skills, I performed every non-management technical support role available at Intercall in the Georgia and Alabama campuses.

Supported a U.S. wide computer help desk; which included technical computer issues, printer issues and VPN issues.Provided daily computer, networking and printing support for 4 campusesContributed to providing 24X7 support of large mainframe platformNegotiated with data cable contractors to provide a fast and cost efficient installation