Brad Shaffer work email
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I enjoy tackling customer issues using cutting-edge technology, creating and refining impactful solutions. I prioritize achieving key outcomes, collaborating with and building empathetic teams, and adapting swiftly to new insights.From 0 to 1 startups to Square, I've gained diverse experience in companies of various sizes and growth stages. Here's what I've learned about myself:I effectively scale solutions with risk management in mind.- User-centric approach is my priority.- I excel at executing big ideas within known constraints.- While relying on some intuition, I value data-driven decision making.I continuously educate and refine myself for personal growth.- I have an unwavering commitment to learning and refuse to settle.- I remain calm in the face of adversity.- I prioritize making high-quality decisions.I excel in collaborative environments that foster autonomy.- I highly value company cultures that embrace diverse opinions.- I prioritize personal focus time to accomplish tasks and get shit done.- I appreciate a balance between remote work and opportunities for team building and in-person connections.Professional skillsProduct Management | Product Leadership | User Experience (UX) | Product Strategy | Product Roadmap | Product Development | A/B Testing | Cross-functional Collaboration | SaaSDomain KnowledgeE-commerce | FinTech | Payments | Customer Experience | Customer Success | Service Design | Marketing Automation | Small Business
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Senior Product ManagerGierdPhoenix, Az, Us -
Senior Product ManagerInfinitechoice Jun 2023 - PresentDallas, Texas, Us -
Product Lead: Cards, Rewards, And Taxes & ExpensesSolo Global, Inc. Aug 2022 - Jul 2023Collaborated with Product, UX, Design, Finance, Analytics, and Leadership todevelop and execute strategy for Cards, Rewards, and Taxes & Expenses in a "zero to one" startup fintech app aimed at solopreneurs.
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Senior Product Manager - Buyer ExperienceSquare Dec 2019 - Aug 2022San Francisco, Ca, Us• Crafted and executed product vision for Square Online's checkout platform and user experience, enhancing e-commerce outcomes for small businesses worldwide. • Created subscription-based e-commerce strategy for Square sellers, paving theway for estimated $80M in additional annualized revenue. -
Senior Product Manager - Customer ExperienceSquare Jun 2017 - Nov 2019San Francisco, Ca, Us• Deployed machine learning-powered support platform and public site for Weebly, boostingself-service rates by 16% and yielding $1M in annual cost savings.• Launched internal software designed around the workflow of Customer Success Advocates to improve efficiencies that drove revenue growth and resulted in a zero cost customer success organization.
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Product ManagerInfusionsoft Jul 2013 - Jun 2017Chandler, Az, Us• Shipped solutions within a small business sales and marketing automation and CRM SaaS product.• Boosted new user automation campaign metric by 18% through successfullaunch of new feature in core product area.• Redesigned onboarding service, resulting in $14M additional revenue, 42%increase in customer satisfaction, $2M annual cost reduction, and estimated$6.5M additional revenue in 2017.• Developed scalable automated marketing solutions for real estate and fitness,providing out-of-the-box solutions for global small businesses. -
Success ConsultantInfusionsoft Apr 2012 - Jul 2013Chandler, Az, UsAdvised small business owners on sales, marketing, and workflow automation strategies to drive growth. Partnered with Infusionsoft's Business Development Team and Partners to create initial vertical products. Piloted multiple high-value programs as a Success Consultant, delivering results in half the time.
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Senior Training ManagerAt&T Mobility Jan 2008 - Apr 2012Dallas, Tx, UsFacilitated live and virtual training to an audience ranging from new employees to market leadership playing an integral part to position the company for competitive advantage, revenue growth and customer loyalty.• Coached and developed company and indirect employees in a wide variety of topics including new-hire training relaying company-wide initiatives, philosophies and goals; solutions-based consultative selling techniques; delivering a world-class customer experience; retail store management leadership; wireless network; systems and software; mobile operating systems.• Saved $2.5M acting as Project Manager for a task team that researched the implementation and effectiveness of utilizing iPads in the classroom versus a printed Instructor’s Guide.• Consistently delivered high-performing employees to the company with customer loyalty ratings averaging 93.5%, 11.5 points above the tenured employee average driven by providing effective feedback and instilling a passion for the customer experience.• Leads collaboration between departments while project managing the deployment of a mobile application that delivers customized training information to company trainers, retail managers and retail employees. -
Retail Account ManagerAt&T Mobility Oct 2006 - Dec 2007Dallas, Tx, UsHeaded $1M territory encompassing 13 doors and 3 accounts; grew revenue by holding contests, conducting store visits, facilitating training and offering superior client support.• Increased market share within territory by 40% by implementing strategic business plans with National Retail district and store management to increase product knowledge and mindshare among employees.• Propelled customer satisfaction ratings 42% by designing effective training programs focused on product and brand advantages, solutions-based selling techniques and extraordinary customer experience focus.
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New Home CounselorBeazer Homes Jul 2005 - Jul 2006Atlanta, Georgia, UsSold new construction homes guiding buyers through the process of purchasing, personalizing and building through expert advice, keen listening skills and correlating client needs to applicable home features.• Generated $3.6M in sales escalating sales by 24% within communities by building lucrative relationships with local real estate agents, prospecting new business through targeted marketing campaigns and maintaining potential customer pipeline utilizing Customer Relationship Management (CRM) Software• Increased customer satisfaction ratings by 38% by focusing on providing transparent and routine communications to the customer thereby elevating the overall customer experience. -
Retail ManagerCingular Wireless May 2004 - Jul 2005Dallas, Tx, Us• Oversaw and managed all aspects of retail business supervising and motivating 11 full-time employees in a company-owned retail store. • Directed store to 18% year-over-year growth generating $1.2M in new annual recurring sales and $1.6M in product sales.
Brad Shaffer Skills
Brad Shaffer Education Details
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Indiana University BloomingtonSmall Business Management And Entrepreneurship -
University Of Massachusetts LowellInformation Technology
Frequently Asked Questions about Brad Shaffer
What company does Brad Shaffer work for?
Brad Shaffer works for Gierd
What is Brad Shaffer's role at the current company?
Brad Shaffer's current role is Senior Product Manager.
What is Brad Shaffer's email address?
Brad Shaffer's email address is bs****@****eup.com
What is Brad Shaffer's direct phone number?
Brad Shaffer's direct phone number is +148049*****
What schools did Brad Shaffer attend?
Brad Shaffer attended Indiana University Bloomington, University Of Massachusetts Lowell.
What are some of Brad Shaffer's interests?
Brad Shaffer has interest in Web Design, Children, Cooking, Economic Empowerment, Civil Rights And Social Action, Education, Photography, Science And Technology, Running, Animal Welfare.
What skills is Brad Shaffer known for?
Brad Shaffer has skills like Training, Crm, Sales, Marketing, Leadership, Marketing Strategy, Management, Sales Operations, Email Marketing, Solution Selling, Lead Generation, Customer Experience.
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