Matthew B. Email & Phone Number

Remote

Stakeholder Management: Build and maintain relationships with internal and external stakeholders, addressing concerns, providing updates, and managing expectations.Translation of Technical Jargon: Translate complex technical information into understandable language for non-technical stakeholders, and vice versa, to bridge the gap in understanding.Project Coordination: Coordinate technical projects by aligning the goals and expectations of both technical and non-technical teams, ensuring that project timelines and deliverables are met.Problem Resolution: Act as a mediator in resolving conflicts or misunderstandings that may arise between technical teams and other stakeholders.Training and Support: Provide training and support to non-technical users, helping them understand and effectively use technical systems and tools.Technical Assistance: Serve as a point of contact for technical questions or concerns from non-technical teams, offering assistance and clarification as needed.Collaboration: Collaborate with cross-functional teams, including development and quality assurance teams, to resolve complex technical issues and contribute to product improvements.Documentation: Create and update documentation for common technical issues, solutions, and best practices to facilitate customer self-help and enable the team to respond efficiently.Feedback Gathering: Collect feedback from both technical and non-technical stakeholders to improve communication processes and enhance collaboration.

Remote

• Responding to customer-initiated interactions such as phone calls and emails (one-on-one communication).• Identifying software bugs and feature requests and coordinating with the relevant team for handling.• Providing after-hours emergency support assistance to customers on a rotating basis with other customersupport team members.• Taking a high-touch approach to support, encouraging frequent interaction with customers, and workingwith them to a full resolution of any issues.

Remote

• Handling and supporting the Implementation process of new customers for technical issues.• Enterprise-level assistance to our clients by diagnosing and troubleshooting software problems.• The PSS will maintain sufficient product knowledge to assist clients with questions and will demonstratetechnical skills to troubleshoot and assist in problem resolution.• Supporting our clients and resolve incidents in a timely and professional manner and will document client needsin our ticketing system. Working to assist the client implementations, training, and client relationship teams asrequired.

Remote

Product Selection:Identify and select product categories or niches that align with market trends and customer demand.Source or create high-quality products for sale on the eBay platform.Store Setup and Management:Create and maintain a professional eBay store with compelling product listings, clear descriptions, and attractive visuals.Optimize the store layout and navigation for an enhanced customer experience.Pricing and Promotion:Develop and implement a competitive pricing strategy based on market analysis and cost considerations.Utilize promotions, discounts, and special offers to attract and retain customers.Inventory Management:Monitor and manage inventory levels to prevent stockouts or overstock situations.Implement effective inventory management practices and tools.Shipping and Fulfillment:Provide reliable and efficient shipping options for customers.Coordinate order fulfillment, ensuring timely and accurate delivery of products.Customer Service:Offer excellent customer service by promptly addressing inquiries, resolving issues, and maintaining a positive feedback score.Communicate with customers to ensure satisfaction and address any concerns.Marketing and Visibility:Implement marketing strategies to drive traffic to the eBay store.Utilize eBay promotions, sponsored listings, and social media to increase visibility and sales.Financial Management:Keep accurate records of sales, expenses, and profits.Set aside funds for taxes and other business-related expenses.Compliance and Policies:Stay informed about eBay's policies and guidelines, ensuring compliance at all times.Adhere to local and international regulations related to e-commerce.

Remote/Santa Ana Ca

Provide technical support to customers using UKG's cloud-based solutions through various channels, including phone, email, and chat.Troubleshoot and resolve technical issues promptly, ensuring a high level of customer satisfaction.Cloud Infrastructure Management:Monitor and manage UKG's cloud infrastructure to ensure optimal performance, availability, and security.Collaborate with cloud operations and engineering teams to address and resolve technical issues.Technical Troubleshooting:Diagnose and troubleshoot issues related to cloud services, networking, databases, and system configurations.Analyze logs and perform root cause analysis for incidents.Documentation:Create and maintain detailed documentation of customer interactions, technical solutions, and best practices.Contribute to the development of a knowledge base for internal and customer use.Customer Training:Assist in providing training and guidance to customers on utilizing and optimizing UKG's cloud-based solutions.Develop training materials and documentation as needed.Communication:Communicate technical information effectively to both technical and non-technical users.Keep customers informed of the status and progress of ongoing support cases.Collaboration:Collaborate with cross-functional teams, including development, quality assurance, and product management, to resolve customer issues and contribute to product improvements.Continuous Improvement:Stay current with industry trends and technologies.Provide feedback to enhance support processes and improve product features.

Remote

Global Project Management:Lead and oversee the implementation of Hilton's global initiatives, ensuring consistency and compliance across various regions and properties.System Integration:Manage the integration and deployment of Hilton's global systems and technologies across diverse properties and business units.Stakeholder Collaboration:Collaborate with internal and external stakeholders, including property owners, management teams, and corporate partners, to gather requirements and ensure successful implementations.Customization and Configuration:Customize and configure Hilton's global systems to align with the unique needs and standards of different regions and properties.Training and Support:Develop and deliver training programs for hotel staff worldwide on the usage and functionality of Hilton's global systems.Provide ongoing support during and after the implementation phase.Documentation:Create comprehensive documentation for global implementation processes, configurations, and best practices.Ensure that documentation is accessible and understandable for teams across different regions.Quality Assurance:Conduct rigorous testing of global system implementations to ensure functionality, reliability, and adherence to Hilton's global standards.Communication and Reporting:Regularly communicate implementation progress and updates to global stakeholders.Prepare detailed reports on the status of global implementation projects for management and stakeholders.Continuous Improvement:Collect feedback from global stakeholders to identify areas for improvement in the implementation process.Collaborate with relevant teams to enhance global systems based on user experiences and evolving business needs.

San Diego, California, United States

Provide support for all hardware devices, including computers, printers, point-of-sale systems, and other peripherals.Conduct regular maintenance and upgrades for hardware components.Supporting guest-facing technology, such as Wi-Fi access, in-room entertainment systems, and other tech amenities.Ensure a seamless and positive guest experience with hotel technology.Maintain and troubleshoot the hotel's computer networks, including wired and wireless connections.Ensure network security measures are in place to protect sensitive data.