· Perform advanced analytics on data related to customer behavior in order to identify streamlining and improved profitability opportunities; present metrics in a clear and concise manner to executive leadership· Provide secure session (digital) business analysis, modeling and reporting; deliver presentations to leaders and work with business partners to understand requirements while offering insights for data strategies and analysis to other line-of-business partners· Support strategic initiatives & work closely with line-of-business partners across the bank including technology, legal, compliance, risk management, and product management, providing analysis and recommendations for design, development, and implementation of services that protect online customers· Lead initiatives focused on digital customer retention and acquisition; measure success against KPIs via designed A/B tests

A resourceful data analytics consultant with an extensive background in a multitude of software development lifecycles. Experience managing, analyzing, developing and testing innovative software solutions to solve complex business problems.Other responsibilities:• Provide enterprise wide financial services and management reporting, focusing on commercial real estate and corporate loan data• Collaborate with Relationship Management Team translating business requirements into technical solutions• Support internal and external business partners by understanding and gathering business requirements and delivering innovative solutions to meet federal reserve regulatory needs

Consultant at TIAA with experience working with a collaborative team of content strategist, UX designers, developers, marketing, and writers in different physical locations. Key member in delivering TIAA's large scale web redesign/rebranding project. Other responsibilities:• Produce content strategies that span mobile, tablet, and desktop platforms, using the Oracle based platform Fatwire• Define content goals and measurement requirements in partnership with digital analytics and product teams• Work within the Agile/Scrum methodology to complete and deliver complex projects under tight deadlines in an industry associated with strict regulatory constraints