2Be Finance launched in May 2022 as is a new lender, providing financial solutions for people aged over 55.My role was to:• Establish and launch an end-to-end lending tech solution• Deliver internal systems, infrastructure, and cybersecurity required for the business to operate• Foster relationships with vendors to deliver and enhance client-facing product systems• Create the IT strategy, policies and procedures to provide strong governance and direction2Be was acquired by Inviva in July 2023.

Delivered strategic projects to enhance Crestone's customer offerings

Delivered regulatory changes to support the M&A transition of Suncorp's Asteron business to TAL

• Managed the Enterprise Workflow (Pega BPM) programme, to re-engineer the Originations processing of Retail insurance applications• Delivered remediation projects to avoid compliance breaches, requiring complex financial analytics, large-scale reconciliations and system enhancements• Led project teams of 50+ resources across multiple locations and companies, maintaining budgets, vendors and reporting to senior stakeholders, recognised by CEO team award

• Migrated accounts to Macquarie’s new Vision Wrap platform, to improve the client experience, streamline internal processes and allow the decommission of old technology• Coordinated stakeholder engagement and prioritisation with senior management, managing project resources across Sydney, Manila and India• Received Banking Financial Services award, recognising the successful migrations and the positive feedback from Wealth Advisers

• Managed Pega implementations across multiple product lines (Cash, Wrap, Credit Cards, Mortgages, Business Banking and Insurance) to decommission multiple legacy workflow products and increase productivity by 20%• Delivered functionality for Core Banking, Originations and Digital Transformation programmes, decreasing the handle-time and turnaround time of client requests by 50%• Led project teams of 40+ resources across multiple locations and companies, presenting to Steering Committees and Leadership teams.

• Led multiple teams of SMEs, to investigate and resolve production incidents for Wealth platforms• Implemented system improvements and education to reduce the volume of issues raised by 30%• Provided SME input into major Wrap projects, including the introduction of Model Portfolios, and the transition of Perpetual’s $8.7bil Private Wealth business to be administered by Macquarie• Implemented and administered JIRA and Confluence to manage COIN/Visor helpdesk and support• Supported the sale and transition of COIN/Visor to Rubik Financial• Reviewed underperforming operation teams, to deliver process/system/cultural improvements - one review increased productivity by 20%, while reducing incidents by 90%

• Established a team of 9 people to monitor and improve the integrity of various Wealth platforms, minimising client impact, operational risk and financial implications.• Worked with IT Support teams to perform detailed analysis on system behaviour, and made daily updates to maintain system integrity• Decreased the average resolution time of issues from 17.9 days to 1.7 days; with 76% of issues resolved within 24hrs (up from 24%)• Created a suite of documentation and ran training sessions, to educate teams about Wrap system behaviour, improving first-call-resolution for clients and reducing questions to our team by 20%

• Designed, coded and implemented robotic process automation across 27 Wrap Operations processes, executing over 2,000,000 times, saving over 80 FTE of work• Managed 2 Wrap SMEs, who wrote procedures/training material, and coached new-starters

Maintained and upgraded network environments for small businesses. (part-time while completing university)

Systems analysis and development to maintain CBA's 'Capital' superannuation environment. (3 month contract)

Developed data warehouse and reporting infrastructure to provide Operational reporting for superannuation administration.

Systems development in VB, C, C++, Java, ASP, JavaScript, VBScript, HTML, SQL. Primarily enhancing an imaging and workflow product: AWD (HiContact).

Support Analyst, primarily for an imaging and workflow product: AWD (HiContact).