Brad S. Thiboult, Pmp Email & Phone Number

Texas, United States

Part-time / Consulting roleLeadership and Strategic Execution: Directed the studio’s strategic growth, overseeing client scheduling, event coordination, and audio engineering. Enhanced efficiency and client satisfaction by implementing streamlined processes and strategic planning, including optimizing traffic and visibility for new releases based on data.

Engaged to design build-out of a comprehensive sales call center, delivering actionable blueprints that included:-Key metrics for tracking performance, with strategies to increase Average Order Value (AOV), Conversion Rate (CVR), and revenue from $90k to $2m+ monthly.-Analysis of sales agent variable compensation and development of effective training.

Coppell, Texas, US

• Recruited as an integral member of the senior leadership team to execute strategic directives within the Sales and Sales Enablement domain while advising and collaborating with SVPs, President, COO, and CEO.Oversaw all.
• Built the sales function from the ground up, including designing training, mentoring, and coaching team members, creating scripts, and sourcing new candidates, enabling organizational scaling to 100 employees with.

New York, New York, US

• Strategically guided customer service for the Annuities Onboarding team and Call Center, driving substantial improvements and performance enhancements across two-thirds of the organizational teams.
• Introduced a new coaching model, shifting how leadership managed and coached team members, resulting in a 30% decrease in ASA.
• Raised QA scores from a low 80% to an upper 90% range by conducting root cause analysis to determine and mitigate skill gaps related to annuity application errors.

New York, US

• Brought on to lead operations for the newly-hired sales team in Plano, achieving revenue surpassing the established NYC sales team by $50K per month per representative.
• Guided the Sales Development team in generating nearly $90M in revenue in the first quarter, setting new records for the organization.
• Led the Sales team to deliver $35M+ in direct revenue, contributing to the company’s record-breaking success.

Boston, MA, US

• Advanced to this role to manage four on-site Sales Supervisors, two Remote Sales Supervisors, two Project Managers, and a Sales Coach, while overseeing $43M in annual revenue.
• Built and led the first-ever Remote Direct Sales organization for the business unit, performing higher than the business unit average in nearly every metric.
• Earned recognition with a #1 ranking for the Choice Referral Program vs. site peer group, #1 ranking for the 2018 Inaugural Summer Life Insurance contest, and ranked in the Top 3 across the U.S. for Property & Casualty.

Boston, MA, US

• Led project teams in launching innovative platforms and sales methodologies, ensuring projects were consistently completed on time. Cultivated strong relationships with internal stakeholders to determine needs and.
• Led agency model incubation and refinement, increasing conversion and boosting production by 30% during the first month of a critical initiative.
• Directed project teams in launching innovative platforms and sales methodologies, resulting in a significant production increase.

Boston, MA, US

• Managed a Sales team while continuously optimizing and improving sales processes, scripting, and training to enhance team performance and drive revenue growth.
• Optimized sales processes by developing a training curriculum and facilitating training for five Sales teams, resulting in increased home insurance conversions by 23% and auto product conversions by 20%.
• Increased retention rates by 28% by shifting the mindset from production to “produce and protect.”
• Circle of Excellence winner - 2015 Sales Supervisor of the Year – outperformed peer group.

Boston, MA, US

• Identified and eliminated inefficiencies while leading a cross-functional team through continuous improvement initiatives and process optimizations.
• Delivered an 82% increase in cross-selling over the course of a month by developing a new sales process and creating a training video to train representatives.
• Implemented a time management model, saving 2,400 annual hours of leader time across two locations.

Boston, MA, US

Runner up for Circle Of ExcellenceCrafting and executing strategic visions for learning and development initiatives that align seamlessly with organizational goals and values.

Boston, MA, US

Top Seller in Specialty Team, Property and Casualty. Contact Center role.

Bachelor'S Degree, Business Finance And Economics

Digital Media, Graphic Design

Computer Programming

Technical Certification, Heating, Air Conditioning, Ventilation And Refrigeration Maintenance