Brad S. Thiboult, Pmp Email and Phone Number
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Brad S. Thiboult, Pmp phone numbers
Throughout my career, I have delivered substantial revenue growth, improved efficiency, and enhanced customer loyalty. I am known for developing effective solutions to operational challenges and generating a lasting impact on business growth and success. My passion lies in leading organizations from a strategic perspective, leveraging data to identify performance gaps, and designing training to exceed goals and expectations.I am a collaborative, highly inspirational executive who adds value by:• Boosting performance of specialty sales group from 89% to 171% of cross-sell target (71% above target) month-over-month; Achieved sustained success with the team consistently hitting 160% of target for the next 6 months, demonstrating long-term adoption and impact.• Performed a gap analysis to identify process improvements and developed a targeted training curriculum for the sales organization, resulting in a 23% increase in home insurance conversion and a 20% boost in auto product conversion.• Successfully expanding the Sales team by 10X, driving $870M+ in funded transactions.• Guiding the Sales Development team in generating nearly $90M in revenue in a single quarter, setting new records for the organization.• Retention Process Improvement - Increased retention by 7-10% per rep monthly while improving operational efficiency, decreasing time investment per rep by 33%.• Led the project and Sales Leadership team to build out Remote Contact Center for Fortune 100, pre-pandemic. This group outperformed the established Direct Sales Channel in nearly every metric within 60 days of launch. • Directed sales strategy training and leadership development of newly hired Sales Executive team, resulting in a new company record with $35M in monthly revenue and outperforming tenured counterparts by $50K per rep/month.• Achieving positive results in competitive industries by providing collaborative team leadership, coaching, and mentoring, inspiring top performance from colleagues.
Absolute Training Syndicate
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Head Of Civilian Sales, Enablement And Marketing | Instructor (Consultant)Absolute Training SyndicateTexas, United States -
Head Of Project ManagementIndian River Music Company 2013 - PresentPart-time / Consulting roleLeadership and Strategic Execution: Directed the studio’s strategic growth, overseeing client scheduling, event coordination, and audio engineering. Enhanced efficiency and client satisfaction by implementing streamlined processes and strategic planning, including optimizing traffic and visibility for new releases based on data from streaming platforms.Project Management and Optimization: Managed complex projects and tight deadlines for audio work using Agile methodologies. Improved workflows and productivity, achieving a reduction in project delays.Client Relations and Business Development: Built strong relationships with artists and studios, expanding the client base. Leveraged data-driven online marketing strategies to increase artist visibility and attract new business.
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Consultant, Call Center Strategy & DevelopmentConfidential Oct 2024 - Oct 2024Engaged to design build-out of a comprehensive sales call center, delivering actionable blueprints that included:-Key metrics for tracking performance, with strategies to increase Average Order Value (AOV), Conversion Rate (CVR), and revenue from $90k to $2m+ monthly.-Analysis of sales agent variable compensation and development of effective training programs.-Creation of a feedback loop process and pilot/R&D rollout strategy to enhance operations.-Implementation of a continuous improvement framework with regular retrospectives.-Development of a detailed 12-month planning guide with phases and iterations to drive target achievement and foster the right behaviors.-Technology recommendations and leadership insights focused on Situational and Servant Leadership.-Effective coaching techniques, utilizing personality archetype models to enhance team dynamics.-Identification of customer pain points and demonstration of call scoring methodologies.-Design of cold-calling strategies, call flow, and behavioral tracking spreadsheets.-Established a cadence for leadership call monitoring and review, ensuring ongoing coaching and development timelines.-Created a repository for exemplary call clips to facilitate learning and improvement.-Exploration of sales agent variable compensation (three plans presented). -
Vice President - Sales | Originations Contact Center- Reprise FinancialReprise Financial 2021 - 2024Coppell, Texas, UsRecruited as an integral member of the senior leadership team to execute strategic directives within the Sales and Sales Enablement domain while advising and collaborating with SVPs, President, COO, and CEO.Oversaw all sales-related functions, including sales strategies, training, contact center management, and business process outsourcing (BPO).▪ Built the sales function from the ground up, including designing training, mentoring, and coaching team members, creating scripts, and sourcing new candidates, enabling organizational scaling to 100 employees with $870M funded since inception. -
Annuities And Interim Call Center Customer Service ManagerNew York Life Insurance Company 2019 - 2021New York, New York, UsStrategically guided customer service for the Annuities Onboarding team and Call Center, driving substantial improvements and performance enhancements across two-thirds of the organizational teams.▪ Introduced a new coaching model, shifting how leadership managed and coached team members, resulting in a 30% decrease in ASA.▪ Raised QA scores from a low 80% to an upper 90% range by conducting root cause analysis to determine and mitigate skill gaps related to annuity application errors. -
Inside Sales Director - Contact CenterPeloton Interactive 2018 - 2019New York, UsBrought on to lead operations for the newly-hired sales team in Plano, achieving revenue surpassing the established NYC sales team by $50K per month per representative.▪ Guided the Sales Development team in generating nearly $90M in revenue in the first quarter, setting new records for the organization.▪ Led the Sales team to deliver $35M+ in direct revenue, contributing to the company’s record-breaking success. -
Sales ManagerLiberty Mutual Insurance Feb 2017 - Aug 2018Boston, Ma, UsAdvanced to this role to manage four on-site Sales Supervisors, two Remote Sales Supervisors, two Project Managers, and a Sales Coach, while overseeing $43M in annual revenue.▪ Built and led the first-ever Remote Direct Sales organization for the business unit, performing higher than the business unit average in nearly every metric.▪ Earned recognition with a #1 ranking for the Choice Referral Program vs. site peer group, #1 ranking for the 2018 Inaugural Summer Life Insurance contest, and ranked in the Top 3 across the U.S. for Property & Casualty. -
Special Projects And Incubator Program ManagerLiberty Mutual Insurance Jul 2016 - Feb 2017Boston, Ma, UsLed project teams in launching innovative platforms and sales methodologies, ensuring projects were consistently completed on time. Cultivated strong relationships with internal stakeholders to determine needs and foster a culture of continuous improvement and development.▪ Led agency model incubation and refinement, increasing conversion and boosting production by 30% during the first month of a critical initiative.▪ Directed project teams in launching innovative platforms and sales methodologies, resulting in a significant production increase. -
Sales SupervisorLiberty Mutual Insurance Oct 2013 - Jun 2016Boston, Ma, UsManaged a Sales team while continuously optimizing and improving sales processes, scripting, and training to enhance team performance and drive revenue growth.▪ Optimized sales processes by developing a training curriculum and facilitating training for five Sales teams, resulting in increased home insurance conversions by 23% and auto product conversions by 20%.▪ Increased retention rates by 28% by shifting the mindset from production to “produce and protect.”▪ Circle of Excellence winner - 2015 Sales Supervisor of the Year – outperformed peer group. -
Lean / Agile / Continuous Improvement Program LeaderLiberty Mutual Insurance Aug 2014 - Mar 2015Boston, Ma, UsIdentified and eliminated inefficiencies while leading a cross-functional team through continuous improvement initiatives and process optimizations.▪ Delivered an 82% increase in cross-selling over the course of a month by developing a new sales process and creating a training video to train representatives.▪ Implemented a time management model, saving 2,400 annual hours of leader time across two locations. -
Sales Team LeadLiberty Mutual Insurance Jan 2012 - Oct 2013Boston, Ma, UsRunner up for Circle Of ExcellenceCrafting and executing strategic visions for learning and development initiatives that align seamlessly with organizational goals and values. -
Insurance Sales RepresentativeLiberty Mutual Insurance Mar 2010 - Jan 2012Boston, Ma, UsTop Seller in Specialty Team, Property and Casualty. Contact Center role.
Brad S. Thiboult, Pmp Skills
Brad S. Thiboult, Pmp Education Details
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Southern New Hampshire UniversityBusiness Finance And Economics -
Seminole State College Of FloridaGraphic Design -
Monterey Peninsula CollegeComputer Programming -
Indian River State CollegeVentilation And Refrigeration Maintenance
Frequently Asked Questions about Brad S. Thiboult, Pmp
What company does Brad S. Thiboult, Pmp work for?
Brad S. Thiboult, Pmp works for Absolute Training Syndicate
What is Brad S. Thiboult, Pmp's role at the current company?
Brad S. Thiboult, Pmp's current role is Head of Civilian Sales, Enablement and Marketing | Instructor (Consultant).
What is Brad S. Thiboult, Pmp's email address?
Brad S. Thiboult, Pmp's email address is bt****@****ife.com
What is Brad S. Thiboult, Pmp's direct phone number?
Brad S. Thiboult, Pmp's direct phone number is +197275*****
What schools did Brad S. Thiboult, Pmp attend?
Brad S. Thiboult, Pmp attended Southern New Hampshire University, Seminole State College Of Florida, Monterey Peninsula College, Indian River State College.
What are some of Brad S. Thiboult, Pmp's interests?
Brad S. Thiboult, Pmp has interest in Leadership, Development, Technology, Martial Arts, Sales, Graphic Design, Health, Children, Environment, Science And Technology.
What skills is Brad S. Thiboult, Pmp known for?
Brad S. Thiboult, Pmp has skills like Leadership, Insurance, Management, Sales, Customer Service, Sales Management, Team Building, Training, Process Improvement, Marketing, Problem Solving, Team Leadership.
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