Brad Tufts Email & Phone Number

Greater Boston

SENIOR ACCOUNT EXECUTIVE & INSIDE SALES SPECIALIST • Managed 10 states/territories per year, representing 15% of the company’s $100M revenue, including account renewal, lead generation, new business generation and customer service for policyholders and for insured parties.• Visited each account in-person each year, providing valuable face-to-face relationship-building from both a personal and business perspective and provided context of the client’s facility properties for the company.• Added 75 new accounts to the company’s client base and on-boarded more than 250 additional clients in the territories of my colleagues, of a current book of 1,200 clients.• Researched, generated and marketed to a database of 3,000 viable prospective clients for the company, the biggest market research project in the company’s 94-year history.• Assisted company leadership in business development strategy with the aim of maintaining the company’s market leader status, maintaining/increasing market share above 80%.• Provided excellent customer service to clients and insured families via e-mail and phone, ensuring excellent customer satisfaction that led to new business generation from peer clients.• Provided weekly underwriter services, reviewing 4000+ claims per year, applying the terms and conditions of the coverage and forwarded approved claims to the accounting team for processing.• Responsible for leadership and mentorship for junior account executives, including transitioning multiple states/territories to new account executives while maintaining seamless service during the transfer.• Managed insurance producer licensing for the account executive team and the company, applying for and processing insurance licenses in all 50 states and Canada.• Generated insurance policy documents and audited current policies for compliance with state and provincial insurance laws, tracked changes, made modifications and published new policy documents for state approval.

Boston, Massachusetts, United States

ACCOUNT EXECUTIVE• Managed the updating, ordering, printing, and shipping of marketing materials to 1,200 individual clients.• Supervised company participation in 10 conferences and trade shows each year, including registration, travel booking and the shipping of display materials.• Served as a company representative at conferences and trade shows, greeting current and future clients visiting the company booth and explaining the product and how it benefits the client.• Performed duties supporting the office manager, including physical office transfer and managing the physical properties of the office via regular clean-outs and re-arranging office furniture and supplies.

Sales and Operations• Retail sales of Golf Equipment, Wayland Golf, Peabody, MA• Retail sales of Golf Equipment, Sports Authority, Danvers, MA• Golf Shop employee, at Indian Ridge Country Club, Andover, MA• Golf Shop & Outside Operations at Myopia Hunt Club, S. Hamilton, MAReading, Research and Writing • Passionate reader of golf course architecture literature, owner of a library of 400+ books on the subject• Published writer and contributor to Ran Morrisett’s www.golfclubatlas.com, the preeminent forum for golf course architecture discussion in the world.Golf Course Architecture• Avid follower of the golf course architecture and golf course development industry, contributor to fecue.github.io, the most comprehensive database of golf courses currently in development.• Published golf photographer in golf course architect Tom Doak’s Confidential Guide, Vol. 2, and the Book of the Maine State Golf Association.• Golf Course Rating Panelist, Golf Digest Greatest 100 Courses, 2001 to present, reviewing and rating golf courses nationally and internationally, contributing to yearly Best New and Greatest 100 Golf Courses magazine articles.Historian• Club Historian at Tedesco Country Club, including researching and writing club history articles published monthly in the club newsletter.• Fervent researcher of golf history, with experience with primary and secondary source material, internet and newspaper database research, and archive management. • Wrote senior history thesis on History of American Golf Course Architecture at Middlebury College.Awards & Accolades• Four-year starter Varsity golf team at Middlebury College, two-time First or Second All-Conference.• Originated the yearly Middlebury Golf Alumni v. Varsity Golf Team match in 2005, a competitive networking and fundraising event.• 10-time qualifier for the Massachusetts State Amateur, Quarterfinalist in 2011• 9-time Club Champion at Tedesco Country Club between 2004 and 2023.