Lead and manage daily operations of the Southern Ohio region of Spectrum Stores (Ohio; Kentucky; Indiana) responsible for the acquisition, satisfaction, and retention of customers through a thriving sales culture with aggressive growth targets, employee development, and achieving operational objectives aligned with cost-effectiveness and quality standards.• Transitioned 74 Legacy Time Warner Cable branded stores to Charter/Spectrum – along with all internal processes, system tools, and customer pricing and packages• Launched Spectrum Mobile product on Day 1 for new line of business; First region to successfully execute mobile store build roadmap through the new construction, relocation, consolidation, and stand-alone closures of 72 stores; personally scouting and selecting every new store location with real estate partners and executive leadership• Consistently delivering top-tier sales results and yield growth with consistently rated best in class secret shop scores to evaluate compliance to business standards; top-tier operational compliance, best in class Triple Play bundle sell-in; high integrity and quality sales audits with purposeful focus on cost per sale• Served as partner on multiple national task forces including: simplification of new hire training journey; audit and design for all initial Spectrum Mobile training materials and modifying channel-wide commission model from attainment based to sales yield and employee productivity• Keynote speaker for WICT of Greater Ohio promoting STEM skills and Charter Communications to young women interested in the telecommunications industry• Quattro Executive Leadership training – Philadelphia, PA

Led organization of 630+ sales and management professionals, operating TWC's 142 retail stores located throughout nine states across the upper and lower Midwest. Responsible for budgeting, operational and strategic planning, and execution in a senior leadership capacity.• Delivered record growth in region +12,000 PSU connects YoY, increased new customer relationships by 9.7% YOY• Implemented retail transition efforts to all-digital platform in three markets issuing ~200K new CPE via existing stores and newly launched temporary sites; coordinating and budgeting temp labor strategy• Launched multiple new experience store locations – growing connects in Louisville, KY market 56% YOY• Transitioned legacy Midwest market into four new geographic regions for Charter; conducted in-person leadership handoffs and ensured no slowdown to channel sales growth or operational performance

Headed all sales and operations efforts for 52 retail store locations throughout Kentucky, Indiana, and Tennessee serving customer base of 860K subscribers and handling over $114M in annual customer payment transactions• Transformed stores in newly acquired territories from three distinct MSOs (Insight, New Wave, TWC) and cultures into a single sales-driven and more customer-centric operation; Restructured leadership with increased emphasis on employee development and accountability• Delivered 49% YOY customer product growth throughout footprint in first year; Grew product connects in population centers by average of 400% YOY• Continued momentum in second year: 26% YOY connect growth Jan-Aug 2015 throughout footprint; 40% connect growth in population centers• Launched and transitioned employee base through new commission plans, standards of sales performance, new audit and accountability practices• TWC Winner’s Circle Award for Sales Leadership – 2014

Concurrent Dual-Roles:Project Manager – New Wave MSO Integration (Insight), 8/2012 – 12/2012Project Manager – Priority Routing Experience (Insight), 10/2011 – 3/2012Actively managed all customer service, inbound sales, and retail operations for Central/Northern Kentucky markets serving customer base of 280K subscribers with two virtual contact centers and 10 retail stores integrating employees and customers from Time Warner Cable, Insight Communications, and New Wave Communications• Led all Insight markets with lowest operating expense, highest sales margin per customer relationship, and highest employee productivity while maintaining lowest customer and employee churn in company• Managed successful integration of regional New Wave (MSO) sales call volume into four Insight markets in virtualized capacity; developed routing strategy and standardized sales and care call handling processes; coordinated all employee training and curriculum development to effectively blend strategies and service for two MSOs post-acquisition• Proposed and executed changes to bill presentation resulting in 22% reduction in billing calls YOY between two pilot markets• Served as field liaison in company’s first market to launch an all-digital platform working directly with Product Management and Executive team to perform market studies in customer homes to develop Insight’s Mini Box (DTA) self-installation strategy; worked with Marketing and Executive team on customer communications and pricing strategy; opened multiple temporary retail centers and coordinated local equipment distribution for deployment of over 200k new pieces of customer equipment in an eight month time span• Recognized as company leader in Organizational Culture Survey of Employees (Denison) and Customer Satisfaction Surveys (JD Power, Magid Research)• Insight Winner’s Circle Award for Exceptional Management Performance - 2010