Deacon Brad Wakely is a Executive and Business Owner at Agape Senior Advisors. He possess expertise in telecommunications, call centers, management, customer retention, cross functional team leadership and 45 more skills. Colleagues describe him as "I had the pleasure to serve under Brad Wakely for more than 7 years. Brad is an outstanding senior executive and visionary leader with exceptional emotional intelligence, situational skills and management capabilities. He led TWC Area Operations and provides strategic leadership, operational insights, and managerial directions towards critical decision-making processes, programs and projects. Brad is a recognized Operational Leader and process improvement advocate and serves as a key member of multiple enterprise committees. He built the foundation of organizational Operational excellence by establishing the legacy of written, documented and standardized organizational policies, processes, and procedures across the Texas Region and the Nation. He managed to engage multiple departments from different markets and regions in high-value strategic initiatives that resonated in process improvements and standardization across the region, rapid cost-reduction, improved organizational performance and increased customer satisfaction. In addition, he led multiple cross-functional and cross market teams for the standardization and process improvement initiatives across geographically dispersed and culturally diverse markets. Brad is a excellent business strategist with a passion for organizational success and compassion for employees’ empowerment, encouragement, and customer’s satisfaction. I would strongly recommend Brad Wakely for a senior/executive level position. " and "Brad is a wonderful leader. The telecommunications business can be extremely challenging. Employee retention is a critical enabler. Brad is extremely sensitive to this and always makes sure people feel valued. He has a wonderful leadership presence and yet is very kind, approachable and always finds a way to keep the mood light in spite of the competitive nature of the industry. It was a pleasure working with Brad -- he makes an organization better!"