Teaching at 2 Dallas metro locations, one that I own. Also providing seminars across the United States and across the world.

Provide enterprise risk management staff with audit, risk, BCM, governance, regulatory and contract compliance programs including, BCM, SOX, GDPR, and PCI. Leading Risk/Business assessment Yearly.- Led BT Americas Risk Management and coordination with global teams for monthly and quarterly reporting, mitigations, and resolutions. Teamed with BT Americas SLT (COO, CFO, functional leads, etc.). - Planned, led, and delivered US&C BCM upgrade 2018-2021, including response for COVID-19.- Led LOB SOX, PCI and contract compliance activities and reporting.- Managed changes to governance and compliance activities. Security Program & Project Manager/New Product Introduction, 2015 to 2018Provided team leadership, program/project management over multiple security engagements, including ethical hacking, PCI remediation, product introduction and training, regional/enterprise risk, and managed customer relationships and change management to BT products.- Managed the US & Canada IT/IAD data-center risk program.- Led Release & Change management updates for security products within the BT Security platform.- Led multiple security projects and partnered with CISOs/stakeholders for mutual success. - Found & corrected billing issues for security programs, adding $1M in revenue.Project Manager - Customer Service Improvement / Service Design Manager, 2010 to 2014Led multiple teams to deliver customer service improvement projects (planning, change mgt, delivery, etc) to resolve and deliver on customer service issues. - Led Audit response for BT Americas IT data center audit - Provide service design and delivery. Led service design pattern creation for BT Americas. This resulted in a reduction of cost and response time by 50+% for all following bids (potentially millions). - Planned and led customer service improvement programs for SLT to review, solve, implement solutions. - Project management of BT USA migration for HR and financial work to BT infrastructure.

Establish divisional PMO. Program manager for T-Mobile USA Hot-Spot Partner Device initiatives; led enterprise wide cross functional internal and vendor project teams through the Wi-Fi Hotspot Partner Device implementations. Program manager of Speech IVR and Call Center Technology. Projects were cross functional and internal facing in the case of new device launches. - Managed National Operations Center build out and NOC movement to new facility in 2006. This included requirements-gathering, budgeting, construction build-out, telephony, personnel scheduling, operations systems movement to new data center, and security.- Managed Speech IVR 2007-2009 program delivery. Work included budget, contracts, Schedule A’s, vendor management, test, analysis, change requests, design, development, infrastructure upgrades, user acceptance, and launch/ release planning. Restored the IVR to best in class (95%+) J.D. Power ratings.- Led relocation of Enterprise IT Helpdesk from Tampa, FL to Frisco, TX. This resulted in reduction of 20% to labor, 60% reduction in operational costs, and infrastructure upgrade.

Recruited by CIBER to install In-group project management office. Managed/led 8+ staff. Managed retail CRM (COFEE) program including multiple projects, teams, & releases, and other desktop installations for 26,000+ desktops. Partnered with all levels from CIO to line workers & customers. - Strategic program management for delivery of mission-critical $50M fiber-to-the-premise (FIOS) project. Managed multiple project and development work-lines to insure delivery of all essential functions for ordering, billing, availability, scheduling, fallout and provisioning on voice and data divisions. This resulted in $100M in orders within next calendar year.- Program management of Verizon retail CRM for order management and billing including planning, design, development, delivery, and post-mortem of monthly major releases. Increased quality by over 400%, decreased defects, increased reliability of delivery and customer satisfaction. - Trained consultant & Verizon staff for PMO duties and processes to be able to succeed in delivery of functional releases. Provided leadership and follow-up in addition to mentoring in the same categories.

Managed process improvements group, working multiple projects for IS, Wireless, and GRS divisions. Worked and consulted with VP-to-Line mgmt., multiple functions & vendors to provide solutions. Responsible for requirement gathering, analysis, testing, budget reporting, development, support & project documents. Other roles included Reporting prime, Project & Warranty lifecycle expert, IS/Customer Interface Prime for Global Repair Division. Mentored/evaluated staff & peers. HR responsibility for 6 staff members.