Brad Wessels, Mba Email & Phone Number

Kiawah, Sc

- Manage account receivables for groups staying at the resort to ensure timely payment of 85% invoices and final payment- Process checks for account payables necessary to provide refunds to guests from overpayment of invoice- Extensive knowledge of Excel to implement specific tracking for guest satisfaction trends, allowing 1500 employees the opportunity to see the progress of the hotel during the period of a rolling twelve month period of time- Trainer for departmental goals to ensure the standards of the hotel and adhere to the Forbes 5star / AAA 5 Diamond customer service standards- Employee of the month chair person organizing monthly committee meetings and quarterly luncheons to honor the winners of the award.- Volunteer in Sales (two months) – create business development strategy to reestablish connection with outdated group contacts

Downtown Charleston, Sc

Best Western Plus Charleston, SC 2/2011 – 7/2012Front Office Manager▪ Partnered with sales and ownership in reviewing MarketVision and Star reports to adjust rate strategy for maximized revenue ▪ Influenced revenue budget by $250,000 over the time frame of a year with an average of $20,000 each month by a training team of 8 Guest Service Agents to represent the company as first line sales associates utilizing F. R. E. D sales training (Finding Revenue Every Day)▪ Trained guest agents on customer service policies, such as conflict resolution, professional guest service, and Best Western accounting policies▪ Implemented recruiting strategies utilizing several cost effective avenues.▪ Improved population base and score of customer surveys through Medalia surveying group Sales Associate▪ Group coordinator for websites, such as Hotelplanner.com, Cvent.com, Facebook, and other social media websites▪ Presented new Chamber of Commerce sales and marketing plan designed to capitalize larger group business - plan designed to target cities above 15,000 people throughout South Carolina

▪ Increase Guest Satisfaction Scores for hotel by providing legendary guest service to all guests▪ Assist in the training of the guest service agents in adherence to the brand standard of Marriott▪ Manage schedule to ensure proper coverage of hotel for eight employees

Greenwood, Sc

▪ Performed daily audit on accounting processes to ensure accurate billing for every guest as to decrease the amount of adjustments performed

Greenwood, South Carolina

- Responsible for accounts receivable combining revenues from 2 websites and physical store - Managed accounts payable through balancing accounts from 15 vendors.- Advanced knowledge and use of Intuit software Quickbooks, and Intuit Merchant Solutions through web store development- Increased business revenue 20% through brand management techniques and marketing strategies- Created operational budget for store and two individually operated websites.

▪ Prospect and solicit new sales on a regular basis to new and existing customers.

Masters Business Administration, Marketing, Cum Laude

Bachelor Of Arts, Mass Communications