Reporting directly to the CEO, overall accountability for IT portfolio supporting various business verticals including Finance, Sales, Marketing, Sales Operations, Contract Management, Human Resources, and Procurement. Responsible for IT program and project management, strategic vision, vendor management, a 90+ applications portfolio, infrastructure, $10M+ capital and operating budget and a team of 25 onshore and offshore staff and consultants.• Key member of executive leadership team to devise and execute IT strategy o Drive cloud-first enterprise architecture using hybrid and multi-cloud (Azure Public & Private) vendor approach to reduce legacy infrastructure footprinto Accelerate discovery of new insights and trends through expanded analytics capabilities supporting business growtho Transform IT organization based on ITIL & ITSM frameworks to deliver and manage cost efficient services by improving IT operating model including governance, processes, people, security, delivery method and portfolio management• Spearheaded implementation of the below strategic projectso Microsoft Dynamics 365 Azure cloud implementation and integration to reduce legacy footprint, enhance process automation and standardization resulting in $2.5M recurring savings as well as an increase in user satisfaction o Oracle NetSuite implementation to deploy new financial cloud platform, integration with internal on-prem and cloud applications for a seamless end-to-end business process for sales, sales operations and financeo Five9 Contact Center, Zoom communications & ActiveProspect Lead management platform implementation & integration resulting in 5% increase in marketing ROAS and 20% increase in high quality lead ingestion o Data Warehouse design and development of to centralize reporting across multiple on-premises and cloud applicationso Integration of multiple cloud and on-premises software solutions for enhanced business process automation and workflow efficiencies

Senior IT leader directing development and project teams to deliver strategic software engineering solutions. Responsible for building product strategy and delivering transformational large scale IT projects and programs while managing production support activities. Leading teams to build scalable cloud and on-prem software solutions. Accountability for budget and resource management for direct reports and project teams.

• Directs strategic, enterprise level programs of the highest complexity and impact.• Ownership of achieving the portfolio business goals and actively promoting PMO and ATSV strategy.• Provides leadership to ensure project/program scope delivery is on time and within budget while meeting or exceeding quality expectations.• Proactively plan staffing and make dynamic adjustments to maximize resource efficiencies and achieve program/project results.• Mentoring project managers to raise the level of professional expertise within the PMO and contributes to the overall PMO strategic direction.• Provides expertise in core project/program management competencies including initiation, planning, communication, risk, issue, stakeholder and vendor management.• Complex problem solving, staff development and expertise in interaction with executive leadership and stakeholders.• Provide feedback on team member competencies and lead team members in a dotted-line/matrix environment.

• Responsible for leading large and highly complex healthcare IT programs and projects with labor budgets ranging from $3-15M and up to 50 full time project staff members, requiring direct interaction with client executive sponsors to accomplish customer project deliverables within budget and time constraints. • Managing related projects in a coordinated way to obtain benefits and control not available from managing them separately, which may involve coordinating multiple project managers dedicated to a common project.• Maintain strong focus on Customer Satisfaction by delivering exceptional project performance and predictable, repeatable project results.• Work with informal work teams, often consisting of Dell Services / client blended teams in order to expedite and status task information• Maintain open communications among project participants and affected parties.• Work through informal channels in order to obtain information.• Manage standards, procedures, and practices for recordkeeping of contractual agreements.• Directing project teams in execution and compliance with prescribed methodology processes.• Lead project team through structured task estimation process.• Create and maintain baseline cost estimate at the project level.• Perform analysis that reflects actual vs. planned cost at the project level, assessing impact of labor and cost variances.• Incorporate risk mitigation strategy and contingency plan.• Lead preparation and execution of overall project plan.• Monitor and control projects ensuring efficient utilization of project resources.• Document meeting, coordinates status reports and approvals on deliverables.• Sponsor status reports, minutes, etc.• Conduct and direct application review as required.• Monitor improvement efforts in quality and productivity.• Work effectively with Change Management and Change Control Board.• Lead daily stand-up SCRUM meetings.

• Determine the maturity score of mission critical, high-priority customer facing business applications by learning and understanding the risks presented to the Bank associated to high risk for recovery, segmentation of an application, resiliency, reputational risk as well as any other exploits the application could bring to the bank.• Project Management of multiple large-scale projects.• Assessing the resiliency of current applications, vendor applications not yet implemented, as well as Business As Usual (BAU) Vendor-Hosted applications outside of the bank’s network for organizations across the bank.• Successfully lead the team in the Application Assessment Process Optimization initiative to uncover and gain consensus on areas where efficiencies could be realized and the assessment process streamlined and documented for alignment to new deliverable deadlines, as well as implementation with existing and new team members as they are on-boarded. • Assess how an application is designed and architected paying special attention to the implementation of the network, SAN, disposition in stack – multi-tier, UI, monolithic tier and other characteristics of the application and its topology.• Serve as an approachable thought-leader who leads by facts, evidence and documentation. • Develop and/or review architecture design documentation, technical documentation.• Collaborate with various technical teams to develop, expand and refine comprehensive architecture models that drive enterprise solutions while minimizing point solutions. • Apply system architecture standards, methodologies, deliverables and best practices to identify gaps in current state of applications. • Provide practical knowledge of technical design and architecture alternatives to risk patterns and the implications of each approach. • Present a Finding Report to the application owners and support teams discussing the findings, revealing the assessment and making recommendations to ensure stability.

• Direction, oversight and management of SunGard Service Delivery Teams through process implementation, Continual Service Improvement, building, managing and maintaining strong customer relationships across a Fortune 500 customer base.• Monitor and manage multiple teams in a matrix environment to ensure successful delivery of cloud-based Treasury Management Software solutions and services.• Management of multiple large-scale projects and programs.• Oversee the integration of all infrastructure service delivery units improving the quality and inter-working of the ‘virtual’ service team, to include internal service partners and suppliers ensuring a seamless end-to-end delivery of service for clients.• Lead continuous and demonstrable improvement (CSI), of productivity resulting in increased margins, cost effectiveness and value.• Ensure processes are in place and followed to pro-actively protect consistent service quality through management of change control and acceptance into service procedures consistent with ITIL V3 Service Delivery Framework and Governance.• Provide a focus for SLA management and customer satisfaction across the relevant customer base, ensuring the information systems and review structures for SLAs and client satisfaction are in place and effectively leveraged.• Provide expert problem management support for escalation of high profile customer issues, ensure root cause analysis is conducted and corrective action plans are followed through with learning opportunities documented and applied for future benefit.• Lead quarterly business reviews successfully developing and maintaining relationships with key client stakeholders and executive sponsors to increase the SunGard footprint within the respective environments.

• Responsible for providing direction and leadership to 50 on-site and remote direct reports, providing 24x7 infrastructure, application, network, project and program support, to include Electronic Health Record (EHR) implementation, for 9 Ascension Health hospitals, 145 remote physician offices and tertiary accounts throughout the Eastern United States. • Provide leadership to the Field Services Team ensuring that the highest levels of service and support are delivered to internal and external customers.• Direction, oversight and management of Dell Service Delivery Teams through effective performance management leveraging ITSM ITIL Service Operations & Continual Service Improvement frameworks.• Develop, monitor and manage team, process controls and metrics to ensure that industry standard indicators, including Service Level Agreements, Key Performance Indicators and Customer Satisfaction Surveys are consistently achieved at greater than 99%. • Partner with supporting business units and customers to improve solutions, to include resolution of escalated problems, process failure, root cause analysis, knowledge transfer and effective performance management.• Provide oversight of suppliers and other third party vendors engaged in relative Service Delivery activities to ensure effective delivery to clients.• Coordinate and provide training and service readiness for new products, sustained programs and special projects through effective Change Management.• Develop balanced scorecard and reporting, in alignment with industry best practices, and present to senior executive level stakeholders.• Responsible for managing multiple projects, scoping and developing statements of work, proofs of concept and providing oversight to source or leverage existing resources to most effectively meet business needs. • Monitor performance and lead regularly scheduled Performance Meetings with each team member focusing on Service Delivery Goals, Teamwork and Career Development.