When Customers win, everyone wins! 11+ Years in Customer Success, Account Management, and Sales roles, with maximized value and growth averaging 115% + of goals. Exercising skills in Active Listening, Strategic Accounts, Complex Problem Solving, and SaaS Technology. Providing expert solutions while advocating for Customers allowing them to thrive. Experienced in leadership, integrations, onboarding, digital marketing, optimization, process automation, and consulting with customers throughout all aspects including but not limited to, expansion through Upsells and Cross-sells, project management, industry trends, and best practice/use cases. Passing the TEST - Transparency, Empathy, Strategy, and Teachability.Soft Skills: Empathy - Communication - Analytical Thinking - Attention to Detail - Time Management - Adaptability - Leadership - Teamwork - Conflict Resolution - Charisma - Active ListeningTechnology Experience: SalesForce (Implementation and Administrative) - HubSpot - Zendesk - Zoom - API Standard - REST, Zapier - Microsoft Office Suite (Word, Excel, PowerPoint, Access, Outlook) - Google Meets, Teams, Gmail, Maps, Comand Prompt - Asana - Pure Chat - Slack - 8x8 - Ring Central - Notion - Adobe - Calendly -
Listed skills include Sales, Customer Service, Insurance, Microsoft Office, and 7 others.