Brady Baird, Mba Email and Phone Number

Business controls team, Material Cost Analysis, Export Compliance Liason, Supply Chain Project Manager, Process Improvement Coordinator, Small Business Coordinator, Lead Government Audit Preparations

Accomplishments Helped to increase efficiency by 20% by finding quicker and better ways to process duties. Saved 20 hours of work per week by creating an optimal work day. Numerous occasions of filling in for supervisor when needed. Helped to create better knowledge of other departments through job shadowing goals Promoted to lead within a year• Provide general support to different departments and leadership staff on aspects of CRM and other requests pertaining to policy and procedures.• Created and lead multiple training sessions on CRM to different departments within company.• Constantly seek out opportunities for new and innovative approaches to increase efficiency.• Tasked with implementation of new policy initiatives. • Participate in business meetings to identify areas for process and technology improvement.• Compile, analyze, interpret and report on institutional drops, at-risk and status changes. • Report recommendations and implications to Vice President, Student Services Directors and managers.• Collaborated with other departments to implement change management processes and create SOP’s by utilizing MS Visio.• Utilize Microsoft Excel to report and analyze results to executive team.• Creates use cases for desired changes to document the business need, substantiate the quantitative and qualitative value.• Participates in project steering committees to further change requests and projects.• Process course and institutional drops on a daily basis to ensure accuracy. • Build courses in CRM and track them together for student’s schedules.• Managed ticketing type service and resolved issues and properly documented them once fixed.• Corrected status flow of students for billing and compliance with clearing house. • Build relationships across the organization to better achieve greater efficiency.• Provide general support to different departments and leadership staff on reporting aspects of CRM.

Accomplishments Helped to create new reports to focus on better customer service. Put in many hours of overtime to meet demand of job when others moved in to other positions Met and exceeded expectations for customer service and metrics. • Provided customer support to students and aligned goals for graduation.• Helped with financial aid issues through ledger card, payment plans, and account reconciliations.• Meet and exceeded goals and expectations in customer service metrics. • Troubleshoot technical issues that arose with students. • Handled and owned escalated students issues and followed up until they were resolved and documented all communication.

Accomplishments Helped to create goals that provided accurate and up to date information for better sales and data. Provided accurate and correct reports on time to help outside sales representatives. Finished assigned work promptly and was steadily available to assists others on team. • Developed and processed analytic and market reports to fit customers’ needs.• Participated in project steering committees and project change requests as required and disseminated information as needed for projects.• Worked with outside consultants to analyze market trends and inefficiencies.• Used SQL for reporting aspects on real estate market trends in MS Access.• Collaborated with other departments on SWOT analysis to improve product and production.• Tracked new initiatives and used benchmarks to provide findings to manager of effectiveness. • Represented company at various commercial real estate trade shows.• Wrote articles on large lease or sales and market trends for subscription based newsletter.• Performed financial analysis on lease and sale transactions.