Brady C. Email & Phone Number

I bring over 20 years of experience as a remote IT and Cyber Customer Success Manager, working with a diverse range of small to medium-sized businesses in complex IT environments. My expertise includes troubleshooting workstations, servers, and networking, along with a strong understanding of computer hardware, software, configuration, management, support, and threat intelligence, particularly focusing on STIX/TAXII and MITRE ATT&CK.I have a demonstrated history of effectively supporting clients in rapidly changing environments and possess the ability to adapt to evolving processes and roles. Additionally, I have successfully established support departments from the ground up and have developed security, auditing, and compliance requirements for SOC2 certification.In my role as a Customer Success Manager, I have maintained a 100% client renewal rate by leveraging my Operations and IT Support Management background to effectively manage client relationships. I excel in collaboration with team members and am equally capable of working independently or as part of a team. By understanding IT use cases, cybersecurity, and cyber threat intelligence, I address client challenges and ensure optimal outcomes for both the clients and the organization.