- Member of multiple Scrum Product teams for Benefits and Coverage systems at Prime- Development of UI and UX standards for internal business operation web applications.- Management of all system requirements produced by vendor partners and provide critical feedback and mentoring for a project in the technology modernization program.- Identify and document system enhancement scope for assigned projects. Manage scope and trade off discussions with project teams.- Provide work plan and detailed estimate, based on scope.- Participate in solution design reviews. Perform as the liaison between IT resources and the business requester to resolve questions from IT resources regarding the requested software changes.- Document business scenarios and process flows.- Work with business stakeholders to elicit, define, and document the requirements for changes to the company’s claims adjudication system.

- Identify and document system enhancement scope for assigned projects. Manage scope and trade off discussions with project teams.- Provide work plan and detailed estimate, based on scope.- Participate in solution design reviews. Perform as the liaison between IT resources and the business requester to resolve questions from IT resources regarding the requested software changes.- Document business scenarios and process flows.- Work with business stakeholders to elicit, define, and document the requirements for changes to the company’s claims adjudication system.

- Assisted in resolving PC issues for over 75 users.- Website administer for company intranet website.- Report writing using native SQL and Sequel GUI Report Writer- Maintained product information for over 50 websites- Designed and scheduled company digital signage- Created customer service product queues using SQL