Brady Craig Email & Phone Number

Atlanta, Ga, Us

Manage day-to-day delivery driver work force operations and implement strategies to ensure that service and efficiency goals are met. Identify opportunities for making key business decisions through automated solutions for improving performance reporting. Discover customer needs and balance those needs with business objectives by directing a cross-functional team of 90 - 180 full-time and part-time employees in the execution of work plans designed to ensure the achievement of service and production goals.Track operational performance by analyzing the Key Performance Indicators related to profitability and customer service excellence. Develop and establish short and long-term business plans tied to key performance metrics and execution plans. Create an environment that promotes service excellence by implementing a sustainable dispatch plan that emphasizes teamwork, performance feedback, individual recognition, mutual respect, and employee morale leading to an improved work/life balance. Mediate disputes and resolved sensitive employee issues in compliance with company and legal requirements. Handle confidential information with discretion and retain all records in accordance with the organization’s policies related to retention.

Seattle, Washington, Us

Led all aspects of product planning and execution, including gathering product and customer requirements, defining product vision, and working with Software Engineers and sales and marketing stakeholders to ensure revenue and customer satisfaction.Collaborated with the Chief Technical Officer and Chief Architect on a technical level to introduce techniques and technologies to achieve goals for software development efforts and ensure that the product supports the company’s overall strategy.Acted as a Project Manager with responsibility for managing the product throughout its lifecycle and implementing courses of action which resulted in streamlined application development, and significant improvement in the timeliness of product rollouts. Served as a Product Manager with direct responsibility for leading meetings with sales leadership to analyze competition and manage pipelines, as well as facilitate delivery of a differentiated product that adds value and represents a viable business opportunity. Provided data analytics and diagnostic repair information for a payment processor that ran 110,000 (+) transactions and netted $3,000,000 (+) in two weeks. Supplied valuable strategic marketing information and customer base demographics to clients.Utilized superior communication skills to deliver business insight and recommendations to customers via a variety of mediums (verbal and visual), as well as provide actionable feedback regarding Key Performance Indicators to senior leadership teams.

Randolph Afb, Tx, Us

Managed training for aircrew and operations personnel with the 151st Operations Support Squadron Intel Flight on mission requirements and policies and procedures for technical briefings for deployment to support air operations.Analyzed global threat dynamics and other factors affecting missions and circumstances surrounding deployed locations. Provided verbal and visual information to commanders and aircrew that enabled them to plan effective missions prior to flights/deployments.Applied technical knowledge to solve complex intelligence problems. Oversaw analysts and programs and policy implementation for timely collection of actionable intelligence and dissemination to commanders, pilots, and other key decision makers.Contributed to deployment readiness by supervising personnel during the Nuclear Operational Readiness Inspection. Ensured all personnel followed Air Force instructions and guidance for qualification/proficiency in required tasks and responsibilities.

Bachelors, Business, Management

Associates, Intelligence Studies And Technology