Troubleshoot and resolve IT Equipment for the Ocado engineering team such as laptops, printers, phones, monitors, and robotic workstationsUse the Jira ticket system to monitor, troubleshoot and resolve ticketsAssist Kroger with IT equipment like, Cognex Scanners, hand scanners, pick stations, NUCs ( Next Unit Computing) devices and touch screen monitorsPerform Daily Checks on all IT equipment, including server rooms, and turn in reports to manager or appropriate personnelAssist networking engineers from the UK with communication boxes around the building and server room equipmentManage user accounts inside of Active DirectoryUse Yogi, Possum, Microsoft Azure, and Intune to manage user account permissions and devicesPerform installation of OS on laptops, wipe laptops, and setup laptops for the onboarding process with new hiresSetup and configure android phones for new hires and wipe new phones if necessary

• Troubleshoot and resolve Guardian Edge issues and SAC tool to utilize group policies and software fixes• Inspect the server room for functionality and make sure all equipment in the server room meets company standards• Manage backup tapes every week and have them delivered to a company called Iron Mountain to take the backup tapes offsite• Resolve local issues with user’s pcs such as updates, patches, printing issues, Microsoft Outlook email issues, and networking problems• Setup and configure end users outlook email account

Educate and motivate students to be become successful in the IT field by passing their CompTia A+, CompTia Network+, and MCSA/MCITP certs.

I had to provide IT Support from Chicago to differnent USMC locations.

Troubleshoot and repaired any hardware problems with PC's, printers, laptops, and network connectionsTroubleshoot and repaired any software problems such as error messages, email or network configurations Calibrated and troubleshoot HP Agilent Oscilloscopes, Power Supply, Function Generators, and Digital Multimedia Reset user accounts and passwords for DeVry faculty, students, and staff with Active Directory Upgraded required installation for software and hardware Reimaged PC's memory through the server and add PC's on the network domain

Obstacle Navigational RobotProgrammed the PIC Controller (OOPIC2 version) utilizing Visual Basic, enabling robot to navigate through alternate paths on wheels, detect an object by the IR (Infrared Sensor) and search for the clearest pathLearned how to create objects and functions using the OOPIC PIC controller softwareLearned how to check errors, build the program, and debug in order to meet the requirements of the robot functions

Ensured the voting equipment was working properly Upgraded registration for the voters on the voters ballad equipment Performed quick response duties on Election Day