Brady Harrison Email & Phone Number

Tasmania, Australia

As a Conversational AI Solutions Specialist at Datacom, I design, build, manage and optimize client virtual assistants (VAs) for both internal and external applications, from PoC to launch. My role involves providing detailed insights, implementing enhancements, and driving continuous improvement, primarily in digital channels.With my skills in solution design and forward-thinking strategies, I offer enhancements to not only the VA interfaces but also my clients' web assets and customer journeys, leading digital transformation efforts.My clients recognize me as a key player in their digital strategy, which allows me to further improve customer experience at a macro scale.

Remote

Working on multiple VA implementations across a variety of clients, with a strong focus on client and vendor relationships

Working on an Agile implementation of a cognitive virtual assistant. This primarily involves CX/UX design & improvement, NLU training, conversation design, content strategy, CX analysis, project management, impact assessment and continuous improvement.This role works closely with UX designers, copywriters, technical solution architects, external vendors & multiple stakeholders in a fast-paced Agile environment across Telstra's chatbots, voice assistants digital channels and more.

Subject Matter Expert for Telstra call centre. This involves supervising staff, Rolling out training updates and coaching, dealing with difficult escalated scenarios, and having a high level of product knowledge across all domains Telstra handles.

Australia

Sales and customer experience consultant among multiple product types that span the entirety of Telstra Consumer sales.

Australia

Various Hospitality roles, including Wait staff and Bar Management