Brady Hook Email & Phone Number

An award-winning customer service leader supporting one of the Internet’s most-trafficked health and fitness websites, with over 1 million daily visitors.A 21st century leader demonstrating critical, creative and systems thinking, self-awareness, communication and dialogue, and facilitation of team and collaborative processes to execute company objectives. Passionate service operations leader with demonstrated experience implementing long-term strategic and operational solutions utilizing competencies in: -Broad and deep exposure in selecting, implementing and managing a vast array of support methodologies and technologies: contact center, post order optimization, customer engagement, multi-channel analytics surveys, telephony, workforce-management, billing/fraud and CRM systems;-Effective leadership; developing and motivating team members to obtain the highest levels of performance during periods of major growth and organizational change; -Use of analytical skills that result in data-driven decision making to identify and eliminate impacts to the business and customer experience. -Expertise in leading and motivating diverse support teams responsible for order support, social media and subscription services;Specialties: Customer Experience and Advocacy / Root-cause Analysis / Strategic Planning / Contact Centers (Internal/BPO/WFH) / Social Media / Leadership & Management / Customer Satisfaction / Systems Development / International / Data Analysis / Subscription Services/ Employee Relations/ New Business Start-Up/ Project Management

Listed skills include Customer Service, Customer Satisfaction, Quality Assurance, Management, and 15 others.

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  Boise State University