Brady Ingram Email & Phone Number

Katy, Tx, Us

Katy, Texas, United States

Houston, Texas, United States

Sonic Automotive Corporation, May 2018 - PresentLand Rover of Houston Central, service advisor February – PresentAudi of west Houston, service advisor August 2020- December 2021Porsche of west Houston, technician May 2018 – August 2018· Scheduled service appointments and obtains customer and vehicle data prior to arrival and on sight.· Welcomed customers in a timely, friendly manner with focus on excellent customer service.· Provided a complete and accurate written cost estimate for labor and parts.· Verified progress of customer’s repairs throughout the day.· Communicate and followed up with customers regarding any changes in the estimate or promise time, explained cost and time requirements in detail, and received proper authorization before any additional repairs are performed.· Preformed test-drives of the vehicle and refer to the test technician as necessary.· Maintained “Customer Satisfaction Index” rating comparable to that of the manufacturer, zone and branch average.· Advised customers on the care/maintenance of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus.· Maintained a dealership-prescribed standards for “hours per customer repair order written."· Followed federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know.· Adhered to all company safety policies and procedures, and immediately reported any and all accidents to the management.· Recruited for future growth for fixed operations position· Team leader of preowned service department· Completed all required service advisor trainings

Houston, Texas, United States

Mercedes Benz of Houston Greenway, April 2004- May 2018Ford of Katy, October 2001-April 2004· Met and exceeded targeted sales goals & the targeted customer satisfaction index levels· Welcomed customers in a friendly and professional manner· Determined vehicle needs based on customer information and a vehicle walk-around, inspections and test drives· Used a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle· Created repair orders for customers, including cost and time estimates, with full transparency· Communicated constantly with technicians and internal/external parts associates to ensure timely completion of work· Followed up and reported to customers on the status of their vehicle, based on how the customer wants to be informed· Follow up with customers to ensure satisfaction· Gained superior product knowledge to effectively help customers· Assigned as a team leader of preowned service department (satellite location), August 2014- May 2018· Promoted to team leader of the service department June 2007, August 2014· Mercedes Benz Master certified as of 2007· Communicated with Parts Department and Service Advisors regularly to effectively manage production and Customer communication.· Diagnosed the cause of any malfunction and performed repair, as authorized by the Customer.· Conducted multi-point inspections to make appropriate recommendations to ensure safety and reliability of Customer vehicles.· Documented work performed on each vehicle on the repair order utilizing internal systems.· Maintained an inventory of normal Technician’s tools not normally inventoried by the Internal Service department as “special tools.”· Kept up with the factory technical bulletins and participated in factory-sponsored training classes as appropriate.· Provided an exceptional customer experience to drive loyalty· Promoted to a Trainer for the new recruits· Ford blue oval certified

Houston, Texas, United States

Houston, Texas, United States

Parts warehouse, June 1997-Julu 1998· Promoted to Parts delivery· Moved up to Parts dispatcher· Servive technician heavy, light line, diesel