Brady Lopez Rendon Email & Phone Number

Houston, Texas, United States

Houston, Texas, United States

• Collaborate with Network Architects and Engineers to meet projects SLA’s. • Monitor and measure the success of changes and make adjustments as needed.• Migrate network Devices. After the Meraki dashboard is configured, the network devices can be migrated to the Meraki network solution. This involves physically installing new devices or reconfiguring existing devices to connect to Meraki network.• Meet with other departments and teams to ensure consistency in change management practices across the organization.• ITIL framework Process and understanding.• Identify potential risks associated with a proposed change, assessing the impact on the organization, developing strategies to mitigate risks.

Houston, Texas, United States

Mac OS/ JAMF Admin Patching / PoliciesManaged about 40 Mac devices and pushed / Patched devices with latest versions

Houston, Texas Area

•Work on Special Projects as needed( RSA Token Tracking for Avanade, Chevron, BBDDO & Exxon Mobil) Keep track of Token Inventory for each designated client and monitor, update new requests with track info. Decryption for new Token Packages for upcoming request. • Provide technical support to the Texas Access Alliance project• Assist in assembling and configuring new personal computer hardware when it is received from vendors Assist in assembling and configuring new server hardware when needed per client requirements • Install and configure application software along with various required system files and utilities according to approved specifications standards and procedures• Manage file servers, application servers, and/or mainframes by installing and configuring the required network drivers and communication software. Map applications to the appropriate network drives for proper data access, security, and back up • Maintain problem status for each problem ticket assigned according to current standards and specifications and monitor support performance goals• Perform asset management functions for all server-related assets according to current policies and procedures• Provide support for hardware, software, and/or network connectivity problems. Maintain problem status for each problem ticket assigned according to current standards and specifications• Obtain patches, fixes, and product updates with appropriate hardware and software vendors through telephone contact, bulletin boards, and/or Internet services • Assist in the installation and maintenance of file servers, application servers and network peripherals (i.e., tape drives, printers, etc.), network operating systems, server applications, and utilities• Provide on-call support outside normal business hours as needed.

Houston, Texas

•Provide data entry for User Support Services using Foot Print ticketing system •Provide first-tier technical support to UHD students,faculty, and staff; Perform opening and/or closing procedures•Provide excellent customer support •Assist with Software installations and PC imaging•Trouble shoot hardware/software problems•Monitor the operation of the general computer lab, electronic, classrooms, and open areas•Perform other duties as assigned

Houston, Texas Area

• Installed, configured, and tested new PC systems for clients by installing new hard drives and memory. • Provided end user support for PC-based applications and hardware; responded to related help desk issues • Conducted and lead a training presentation for new hires• Refurbished laptops, desk stations, test stations, and various computer components• Remedy Tracking System• Understanding of Bring Your Own Device procedures and best practices• Worked on special projects as neededProvided technical support to Accenture Federal Services (AFS) people in an AFS office (Arlington, VA or San Antonio TX)

Houston, Texas Area

• Trained for 8 weeks in real-world business technology and professional skills.• Learned from industry professionals through panels, hand-on activities, mock interviews, and more.• Earned a paid corporate internship at the end of the summer