Brady Mcneill Email & Phone Number

Boston, Ma, Us

Newbury, Massachusetts, United States

• Provide leadership to the technical team.• Develop internal processes, procedures, and future services.• Manage daily help desk and IT projects operations.• Create strategic plans and budgets for clients IT infrastructure and security posture.• Work with sales team for business development, marketing, and sales. • Work with the leadership team to determine roadmaps, standards, and best practices. • Define and communicate project milestones, service level agreements… Show more • Provide leadership to the technical team.• Develop internal processes, procedures, and future services.• Manage daily help desk and IT projects operations.• Create strategic plans and budgets for clients IT infrastructure and security posture.• Work with sales team for business development, marketing, and sales. • Work with the leadership team to determine roadmaps, standards, and best practices. • Define and communicate project milestones, service level agreements, and resource allocation to leadership team. Show less

Windham, New Hampshire, United States

Manchester, New Hampshire / Belmont, New Hampshire

• Performed work on all emergency security service requests including account compromises, ransomware, SIEM alerts, and other security breaches. • Performed onsite and remote security audits consisting of password complexity tests, social engineering, physical security, and vulnerability tests.• Compiled reports and completed technical writeups for both security assessments and security incidents. • Created custom documentation and report templates to ensure prompt delivery of… Show more • Performed work on all emergency security service requests including account compromises, ransomware, SIEM alerts, and other security breaches. • Performed onsite and remote security audits consisting of password complexity tests, social engineering, physical security, and vulnerability tests.• Compiled reports and completed technical writeups for both security assessments and security incidents. • Created custom documentation and report templates to ensure prompt delivery of communication regarding any security incidents for client executives and their customers. • Created custom scripts using PowerShell to automate several hours of mitigation and information gathering during Office 365 account compromises to just a few minutes. • Performed regular tasks on a quarterly basis for all information security clients including phishing tests, vulnerability scans, and dark web monitoring.• Worked with governance managers to assist with technical challenges during implementation and audits of various frameworks such as NIST, HIPAA, DFARS, and others. Show less

Manchester, New Hampshire / Belmont, New Hampshire

• Acted as the main point of contact for all IT issues for several mission critical municipal clients.• Performed work on all Tier III service requests for all clients and resolved any service requests that required escalation from other IT technicians on the team.• Performed onsite services to clients when needed for both escalated requests and regular IT service.• Performed work on requests that required infrastructure level knowledge on both modern and legacy servers, backups… Show more • Acted as the main point of contact for all IT issues for several mission critical municipal clients.• Performed work on all Tier III service requests for all clients and resolved any service requests that required escalation from other IT technicians on the team.• Performed onsite services to clients when needed for both escalated requests and regular IT service.• Performed work on requests that required infrastructure level knowledge on both modern and legacy servers, backups, and cloud platforms including VMware, Hyper-V, Veeam, Exchange, and Office 365.• Supported all Apple devices on both macOS and iOS platforms. Show less

Salem, New Hampshire

• Configured and migrated companies ranging from 10 - 450 employees to Office 365 from various platforms.• Setup, configured, and migrated companies to new Windows Server 2012 and 2016 machines with Hyper-V and VMWare environments.• Managed P2V and V2V migrations. • Setup new cloud infrastructures in Azure and Amazon Web Services to migrate critical business functions to the cloud.• Managed several large infrastructures consisting of ten or more virtual machines across several… Show more • Configured and migrated companies ranging from 10 - 450 employees to Office 365 from various platforms.• Setup, configured, and migrated companies to new Windows Server 2012 and 2016 machines with Hyper-V and VMWare environments.• Managed P2V and V2V migrations. • Setup new cloud infrastructures in Azure and Amazon Web Services to migrate critical business functions to the cloud.• Managed several large infrastructures consisting of ten or more virtual machines across several VMware hosts in a HA cluster.• Tier III support to handle time sensitive and difficult to solve issues. Ranging from database connections, VPN issues, and anything concerning domains and overall infrastructure.• Configured disaster recovery / cloud backup solutions to establish multiple layers of redundancy ready for any possible catastrophic failure, local and cloud.• Setup ransomware prevention mechanisms to detect and stop dangerous threats that are known to potentially encrypt and compromise customer data.• Managed business accounts to main 100% customer satisfaction by auditing all work submitted to the companies and checking in with office admins.• Served as an escalation point and mentor to other technicians for both technical and procedural inquiries.• Managed helpdesk requests as well as the efficiency of the technicians on helpdesk on given days. Show less

Salem, New Hampshire

• Worked as a member of a help desk team. Maintained ticket queue and workflow efficiency. •— Diagnosed and resolved various hardware and software issues across all clients.•— Performed and checked on regular maintenance including backups and PC performance—• Setup and deployed network devices at customer locations including routers, switches, and access points.

Salem, New Hampshire

• Assisted teachers and other faculty on an assigned basis with various issues with their district PCs.• Configured ESXI virtual machines for the career and technical education department.• Managed domain joined PCs.• Consulted with the CADD teachers with recommendations for new PCs, software, and a timeline on implementation.• Assisted with various other system administrator and IT maintenance tasks.

Dual Enrollment, Computer Science

Obtained dual enrollment status while taking Computer Maintenance I and II, Networking, Java, HTML, Adobe Creative Suite, and Finite Math.

Dual Enrollment, Physical Science

Obtained dual enrollment status while taking Astronomy while at Salem High School resulting in 3 college credits.

High School Diploma, Information Technology

I studied primarily science and took as many computer science programs I could fit in my schedule ranging from basic maintenance.