Neil Brady Email & Phone Number

Vaughan, Ontario, Canada

Provide daily technical assistance to staff as well as ensuring optimal use of internal hardware and software technologies, enhancing system performance and securing data.- Assist with existing maintenance and special projects as necessary- Manage and configure server backups, logs, and other directory services- Answer staff inquiries regarding software/network issues and assist with troubleshooting- Manage hardware setups, computer maintenance and roll-out of new applications- Deliver technical training to new and existing staff on the use of internal software- Coordinate onboarding/offboarding of hardware bundles and account setup- Document processes and perform hardware/software diagnostic tests- Maintain software databases and ensure system security

Keswick, Ontario

Promoted and sold technical/electronic products by ascertaining the needs of customers, advising the relevant products, and demonstrating clearly how the products worked for developing business rapport.- Developed and executed local sales strategies to expand on new high-end desktop/laptop lines- Instructed and trained new staff on how to handle difficult or complicated technology sales- Diagnosed customer computers in-store to provide recovery services and hardware replacement- Provided on-site repair and troubleshooting for computers, printers, projectors and other devices- Acted as liaison between customers and vendors when devices were sent in for warranty repairs

Ontario College Diploma, Computer Systems Technician, 3.7 Gpa

Seneca's CSN program teaching the fundamentals in Information Technology Administration. Gained hands-on training in operating systems.

Video Game Design, Honor Role

Studies included: Programming (Javascript, C, C++, C#, Actionscript), Mathematics, Business Production, Concept Art, 3D Modeling, Audio.

High School Diploma

Studied the foundations of written/oral communication, mathematics, sciences and social studies.