Brady Pulsipher Email & Phone Number

Pleasant Grove, Ut, Us

After working as a CSM for ~1.5 years, I assumed the role of Director of Customer Relations. In this role I oversee various customer-facing operations. This includes Support & Success, Billing, Shipping, etc.Responsibilities include:- Collecting and analyzing data to improve customer satisfaction and ensure teams are working together cohesively and efficiently- Continuing to fulfill CSM duties for our largest clients- Working with feedback from all departments (and customers) in order to make sure their experience with Automile is worry-free and rewarding.- Continually working to meet our metrics and goals.

Pleasant Grove, Ut, Us

Dedicated success manager that covered a number of important clients that used our fleet tracking service. Focused on hitting metrics and KPI's with an analytical approach, as well as creating customer satisfaction from start to finish.

Provo, Ut, Us

In charge of making sure teams of sales reps stay compliant in their sales. Being a direct contact for customers.

Provo, Utah, Us

Saving customers who want to cancel their accounts, renewing customers on our membership program, and handling escalated calls.In addition, I gained valuable experience in department building, as I was among the first people in the department, which later grew to a 10+ person team. A significant part of this job was developing policies, procedures, metrics, etc.

Outbound sales, selling customers on our remote support computer cleanup, as well as monthly memberships.

Los Angeles, Ca, Us

Calling customers and collecting on past due accounts.

Bachelor'S Degree, Business Management

High School Diploma