I lead the optimization of customer service and engagement, sales operations, and B2B e-commerce across the Americas Region. I am responsible for standardizing and improving customer service practices, overseeing Salesforce CRM adoption and enhancements, managing our new B2B e-commerce platform and future rollouts, overseeing training and development for our commercial teams, and fostering a culture of continuous improvement. My job is to ultimately deliver world-class customer experiences, sustainable growth, and operational efficiency.

• Collaborated as a thought partner with key executives to define and implement transformational strategic value creation initiatives for the Americas, including M&A strategy, commercial excellence and geographic expansion• Chief of Staff to Regional President• Led the end-to-end implementation for a B2B ecommerce platform, managing a cross-functional global team & consultants• Optimized inventory across multiple countries, identifying and implementing measures achieving 10% inventory reduction• Led end-to-end RFP processes and negotiations for multiple 6-figure contracts, facilitating communication between legal, executives, and vendors, ensuring alignment with organizational objectives and fostering mutually beneficial agreements.• Conducted financial and strategic analysis for international greenfield projects in Mexico and Brazil

• Team Lead; led 8 junior consultants in market research, GTM strategies, and new market penetration. • Delivered strategic consulting and advisory services to multiple organizations

Supported the Summer Occasions and Partnerships Marketing Team• Identified $28M in growth opportunities for the Hershey Summer Seasonal business through analytical research, interpreting POS/IRI data, drawing market implications, and analyzing quantitative & qualitative consumer research• Collaborated with 20+ cross-functional partners to develop a multi-channel merchandising and digital activation strategy• Led agency collaboration for in-store and digital merchandise design revisions

- Managed multi-disciplinary teams of 10+ people; oversaw project timelines, task delegation, and progress- Led team to successfully meet 100% of system configuration deadlines through effective task management and team collaboration- Built strong relationships and partnered with CFOs and VPs to identify and mitigate risks to revenue for successful product launch by emphasizing strategic change management principles- Consistently promoted ahead of schedule for excellence in leadership and high quality job performance

Directed client operational leads through intensive change management processes to secure effective product adoption and drive key performance metric stabilization after product launch.

Led client to a successful product launch with key performance metrics in the top 25% of all Epic clients through meticulous system configuration, exhaustive testing, and in-depth end user training.

- Lead a team of 70 -400 people focused on inbound and outbound logistics and operations- Ranked in top 1% of all operations managers company-wide on leadership, engagement, and employee satisfaction based on daily team member surveys- Improved production of associates by 22% and eliminated waste through increased employee engagement, strategic shift planning and staff placement, and enhanced training- Collaborated daily with other managers to balance labor & production across multiple departments to meet goals- Mentored 4 associates to be eligible and receive promotions to assistant manager positions.

- Organized travel itineraries for study abroad programs in multiple countries (UAE, Netherlands, Denmark, UK)- Increased company reach of followers by 42% through actively managing social media accounts -Revised mentor program to augment the academic and social experience for international students at BYU