Empower families with the knowledge of how to afford and finance higher education through seminars and online resourcesEducate students and their families on the correlation of higher education as it pertains to income achievement and future earningsDevelop leadership skills through community service, social awareness and character development

Duties and Responsibilities:• Identification and support of service Key Drivers (behaviors) and strategic initiatives that provide an outstanding shopping experience. Consistent communication to stores/field partners is required.• Identifies the causes of inconsistent performance by region and wields influence with field partners to address those issues quickly and effectively. Supports best practices and store-level action planning to achieve service objectives. Travel to markets across the country will reinforce the message and discover additional opportunities for improvements.• Drives service objectives through personal interaction/mentoring with corporate and field partners and through the support of operational strategies coupled with associate recognition. • Makes recommendations for operational improvements to better support the Customer Experience. Regularly reviews the competitive landscape regarding all company policies, procedures and systems with a customer impact and recommends appropriate changes.• Maintains strong vendor relationship with customer feedback survey provider. Maximizes partnership and the use of feedback data to improve customer service initiatives. Requires consistent use of competitive data as part of improvement strategy. • Ensures timeliness and accuracy of customer service reporting and provides insights into trends and recommendations to address.Scope and Impact:Company-wide service initiatives and best practices. Impact on company policies and procedures.

Key responsibilitiesConduct fact-based analysis to enable decision-making on critical strategic and operational questions. Build effective relationships with colleagues across both functional and product organizations. Share ideas, solicit feedback, and collaborate effectively, as part of a high-performing team, to enable all members to be successful. Own and execute projects against clear project plans with well-defined milestones and business impact objectives. Articulate strategic recommendations clearly in oral and written form to our leadership. Experience designing & implementing growth strategy initiatives in a B2B context, including the issues and opportunities associated with transforming direct sales and channel partner behavior. Capabilities: • Problem-solving: Strong critical thinking skills. Experience applying various methodologies or practices to assess processes, business issues and people. Able to conduct detailed and sophisticated analysis, and then translate the results into easy to understand, audience appropriate messages. • Communication: Adept at crafting a full range of clear, high-impact presentations for an executive audience. Able to verbally communicate in an open and authentic manner in all situations. • Influence & Collaboration: Able to build strong working relationships with highly motivated, “type A” personalities. Strong personal credibility and counseling skills. Team-oriented planner and decision-maker. Able to creatively drive consensus. • Process Improvement: Ability to analyze poorly defined areas and processes within a cross-functional organization. Effective in implementing new and improved methods. • Project and Program Management: Experience in estimation, planning, design, and implementation of large, strategic programs, ideally. Effective in influencing and driving high-quality decisions and taking decisive action

Selected by EVP of Sales as a representative for CEO’s strategic corporate initiative to develop and implement a differentiated relationship customer-focused strategy encompassing North American Operations spanning B2B and B2C customers.  Shaped a holistic customer centric culture shift to a customer-focused experience by instituting a process to capture, measure and analyze customer experience data. Recommended strategy for Senior VP- level leaders and stakeholders including process improvements, IT enhancements, and associate engagement.  Increased revenue and market share by creating and implementing multi-channel, customer-valued experiences that deliver on the brand promise.  Flexible and creative strategic thinker with the ability to define business tradeoffs, generate out-of-the-box solutions and manage uncertainty. Exceptional communication skills (verbal, listening and writing) as well as explaining complex ideas and technologies to a cross section of technical acumen, cultures and levels of corporate seniority. Outstanding interpersonal and presentation skills and the proven ability to influence and communicate effectively across regional and functional lines. Enriched data analysis by expanding system network of touch point feedback.  Experience in digital and multi-channel customer experience strategy across the mobile continuum. Independent self-starter with a "start-up" mentality and high acumen for global collaboration.Key Accomplishments Increased rental day usage by 33%, which resulted in $9,000,000 in incremental revenue. Decreased rework by 25% resulting in improvements in productivity.

Directed all corporate sales activities across metro NYC NJ/NY/CT territory, building upon revenue base of $80M. Established and cultivated relationships with major accounts and travel management companies. Developed and implemented market-expansion initiatives. Led and mentored five Corporate Account Managers and two assistants. Liaised with sales executives in establishing new business leads and determining pricing strategies for existing accounts. Monitored regional sales activity, tracking and reporting on competitive activities and opportunity pipelines, utilizing Web-based sales automation tool. Presented monthly to senior management. Conducted training (sales and product) and bi-monthly meetings, updated sales team on account activities.

Advanced to increasing levels of sales-management responsibility, overseeing extensive portfolio of key Fortune 500 accounts with individual worth of $1M+ for established corporation with over $14B in annual revenue.Managed sales of products and services in Metro NY/NJ/CT. Ensured consistent, profitable growth in sales revenues through planning, deployment and management of sales teams. Identified objectives, strategies and action plans to improve short- and long-term sales and earnings.