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Crystal B. is listed as Crystal Clear Communication & Culture #CCCC at T-Mobile, a with 77533 employees, based in Newcastle, Oklahoma, United States. AeroLeads shows a matched LinkedIn profile for Crystal B..
Crystal B. previously worked as Sr. Specialist, Executive Response Team at T-Mobile and Coach, Team of Experts at T-Mobile. Crystal B. holds Associate Of Arts - Aa, English Language And Literature, General from Oklahoma City Community College.
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Experienced and Driven Leader | Champion of Change | Workplace Culture Advocate | Education Enthusiast With a background in psychology and extensive experience in customer service, technical support, and account management, I’ve consistently surpassed customer satisfaction targets while guiding teams through company mergers. My success and passion lies in fostering positive workplace culture, promoting education, and nurturing the growth of emerging leaders. I believe that learning is a lifelong journey. Whether it’s staying up-to-date with industry trends or pursuing personal interests, I’m committed to continuous growth. 🌱Connect with me to explore opportunities, share insights, and collaborate on initiatives that drive positive change! 🤝
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Oklahoma, United States
As a dedicated Senior Specialist, I support the CEO and the entire senior leadership team. My role involves managing high-level escalations originating from the CEO, senior leadership team, and federal government agencies. I conduct thorough research to address complex issues and deliver well-structured written responses to high-level escalations.
Oklahoma City, Oklahoma, United States
As a seasoned Team of Experts Coach at T-Mobile, I specialized in leading and developing a high-performing team of 10–15 Experts. My main focus was customer loyalty and exceeding company performance targets through effective coaching, mentorship, and strategic guidance. Additional Roles: DE&I Chapter Lead for Accessibility Community (Oklahoma/Arkansas): As the DE&I Chapter Lead, I champion diversity, equity, and inclusion within our organization. I collaborate with colleagues to create an accessible and inclusive environment, ensuring that everyone’s voices are heard. My focus is on fostering awareness, education, and positive change.Education Liaison for University Partners (Tuition Benefits): In my role as the Education Liaison, I work closely with our university partners to facilitate tuition benefits for employees. I ensure seamless communication between our organization and educational institutions, helping employees access valuable educational opportunities.Lead Team of Experts through network transition and company merger while consistently meeting targets.DE&I Chapter Lead for Accessibility Community Oklahoma/Arkansas.
Oklahoma City, Oklahoma, United States
In my role as a Customer Care Supervisor at Sprint, I successfully led and developed a team of 10–15 representatives. My responsibilities encompassed ensuring exceptional customer service, handling technical support and billing inquiries, and driving retention efforts. Additionally, I managed attendance and timecards. Notably, I guided my team through the merger with T-Mobile, championing change and navigating new journeys with success.
Oklahoma City, Oklahoma, United States
As a Training Lab Lead at Sprint, I partnered with trainers to facilitate effective training and onboarding for new hires. In a live-call environment, I focused on developing essential skills related to computer systems, time management, billing procedures, and network knowledge. My role was pivotal in preparing new team members for success within the organization.
Oklahoma City, Oklahoma, United States
As Training Lab Support, I played a crucial role in the onboarding process for new hires and the Lab Lead. Within a live call environment, I provided hands-on training, helping new hires navigate essential tools and ensuring they were well-prepared for their roles. I supported production leaders and trainers during this critical phase, ensuring seamless integration and optimal performance.
Oklahoma City, Oklahoma, United States
As a Chat Support Specialist at Sprint.com, I specialized in providing exceptional customer service through written communication. My responsibilities included assisting customers with billing inquiries, payment processing, and account-related issues. I also engaged with customers to promote Sprint services, retain their business, and identify upsell opportunities. Additionally, I resolved technical issues related to equipment (devices) and network connectivity while adhering to company guidelines for professional and clear written interactions.
Oklahoma City, Oklahoma, United States
As a Mobile Broadband Specialist, I excelled in network troubleshooting, specializing in resolving technical issues related to signal boosters and routers. My primary focus was ensuring customer satisfaction by keeping them seamlessly connected to our network. Additionally, I played a key role in training MBB new hires within our department, sharing my expertise and contributing to their successful onboarding.
Oklahoma City, Oklahoma, United States
As a Technical Support Specialist, I specialized in resolving technical issues related to equipment and network services. My responsibilities included troubleshooting hardware and software problems, ensuring seamless connectivity, and maintaining optimal system performance. I also handled overflow calls related to billing, account management, sales, and retention. My unwavering commitment to customer service and keeping our clients connected was always my top priority.
Other employees you can reach at tmobile.com. View company contacts for 77533 employees →
Marcus Martin
Colleague at T-MobileBloomfield Hills, Michigan, United States
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Sofia Trillo
Colleague at T-MobileBrandizzo, Piedmont, Italy
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Aaron Fotter
Colleague at T-MobileOakland, Maine, United States
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Eric Delk
Colleague at T-MobileHummelstown, Pennsylvania, United States
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Harini S.
Colleague at T-MobileCoppell, Texas, United States
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Łukasz Nowaczyk
Colleague at T-MobileLubliniec, Śląskie, Poland
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Roni Sandoval
Colleague at T-MobileSan Diego, California, United States
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Mike Hartford
Colleague at T-MobileNorton, Massachusetts, United States
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Nancy Camperud
Colleague at T-MobileNampa, Idaho, United States
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Thomas Moon
Colleague at T-MobileNew York City Metropolitan Area, United States
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Activities and Societies: National Society of Leadership and Success (NSLS) - Honors Program for exemplary students. I am currently.
Quick answers generated from the profile data available on this page.
Crystal B. works for T-Mobile.
Crystal B. is listed as Crystal Clear Communication & Culture #CCCC at T-Mobile.
Crystal B. is based in Newcastle, Oklahoma, United States while working with T-Mobile.
Crystal B. has worked for T-Mobile, Apple, and Southwest Airlines.
Crystal B.'s colleagues at T-Mobile include Marcus Martin, Sofia Trillo, Aaron Fotter, Eric Delk, and Harini S..
You can use AeroLeads to view verified contact signals for Crystal B. at T-Mobile, including work email, phone, and LinkedIn data when available.
Crystal B. holds Associate Of Arts - Aa, English Language And Literature, General from Oklahoma City Community College.
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