Brady Gunson Email & Phone Number

King Of Prussia, Pa, Us

New York, United States

Oversight of lost shipment investigative processes resultant in 60% reduction in lossesProduction of training assets for departmentEfficient handling of inbound call, email, and chat inquiriesDe-escalation of client conflict and requests for supervisor follow-upCoordination and distribution of spare parts and repairs per client requestsCommunication with global Client Services departments for international client inquiriesDaily collaboration with brick-and-mortar locations across North AmericaReporting of technical errors to operations team for resolutionSuccessfully shifted operating systems twice in 3 year span with little interruption to daily tasks

Los Angeles, California, United States

Manage inbound call, email, and chat inquiries pertaining to online and brick and mortar storesManagement of shipment investigations and policies (60% reduction of losses during my tenure)Act as intermediate between stores, clients, and corporate; providing guidance to all parties to resolve conflictCreated training materials including programs used, policies, product…Maintained consistent communication with team in New York and coordinated daily tasks with peers nationwideSocial media reporting/analysis for global social channels

Los Angeles, California, United States

* Responsible for customer success in recruitment, placement and adoption of Workyard marketplace system.* High volume recruiting of construction workers* Vet and screen workers over the phone to ensure they match the required skills and attributes required by our clients* Conduct reference checks and review candidate background checks* Manage and execute our worker onboarding process* Manage follow-up communications pre and post-placement with our clients* Provide an exceptional experience for every candidate, regardless of the outcome* Maintaining solid working relationships with all skilled trade workers, this includes taking their calls to ensure they are happy within new roles and ensure issues that require escalation are attended to by our organization* Contribute to building a playbook of screening processes for each type of role offered

- Involved in the recruitment process for the Tour Guide Program (three years)- Interviewing 500+ applicants over 10 weeks in the Fall semester- Development of applicant management system (via Google Sheets) to organize applicant data- Collaboration between Tour Guide executive board members to ensure requirements for new hires- Creation of content for digital and physical communication channels for student body- Demonstration of core values of the tour guide team and its mission through media- Planning and execution of photo/video shoots and editing for Office of Admissions- Strategic outreach to prospective students and families for major campus events(i.e., Welcome Days and Open House)

Kingston, Ri

- Knowledgable of all programs/ colleges, campus layout, student services, and campus events- Working at campus events (i.e. Open House, Accepted Students Day)- Presenting Admissions information sessions to students, families, and campus staff- Management of tour guides and visitors (busier days exceeding 600 visitors)- Strong communication with team members to coordinate efficient campus tour experience- Collaborating with Admissions Advisors on informative presentations and updates to tour route- Developing relationships with visitors to better assist them in their needs on campus- Knowledge of surrounding area to advise visitors on off-campus activities

Riddle & Bloom, Boston, Ma

Develop unique content for social media to connect with campus community Create events that engage students in memorable waysRepresent the Amazon Prime Student brand on campus in an effective mannerInteract and connect with students to convey benefits of PrimeMeet weekly interaction and social media engagement goalsReport all relevant data back to Supervisor for improvement of future eventsWeekly conference calls with students at different universities to brainstorm

King Of Prussia, Pa

- Sizing, fitting and wardrobing clients to their specifications- Knowledge of online inventory, compiling wardrobes, building sale/cart- Floor Sets; changing mannequins, store layout, and product placement according to Visual Directives as well as making decisions based on individual store layout to find the best fit for visuals- Client outreach on a daily basis used to generate future sales and maintain rapport- Knowledge of online, in-store and company wide sales standards and goals; adjusting to changing customer demands and industry trends

Bachelor Of Arts (B.A.), Public Relations, Advertising, And Applied Communication, Senior

Activities and Societies: Heavily involved in the Tour Guide program within the Office of Admissions at URI. Three years of Tour Guide.

High School Degree

Activities and Societies: Captain of the men's swim team