Supporting Informatica PowerCenter and IICS solutions for ETLs into the EDW and eDAP DW.

- Designed, developed, and implemented ServiceNow features and enhancements, includingcustomizations, integrations, forms, and workflows with automation- Supported foundational TVA enterprise self-service system by assisting business units intranslating manual work into automated workflows in TVAs service catalog- Provided daily operational support through incident management and error task handling- Supported 10+ business units through request management, troubleshooting issues, andassistance with self-service solutions- Completed development projects with a continuous improvement mindset, leading to workefficiency savings, cost avoidance, and business enablement- Assisted with 2 ServiceNow platform-level upgrades (Tokyo & Vancouver)- Documented user criteria and enhancements through story development, knowledgetransfer, and UAT sessions- Collaborated with other developers and technical teams using Agile methodology to deliverchanges efficiently and effectively (scrums, sprints, stories, etc.)

Obtained and verified user information and assisted in technical solutions for software issuesClosed 30+ user tickets weekly via phone and emailDiagnosed and repaired physical systems in many areas of the hospitalInstalled new hardware and software for end usersWorked with executive analysts in networking, telecommunications, virtual machines, cybersecurity, and computer engineering

Managed incoming and outgoing orders of frozen and fresh food. Verified order counts, item descriptions and temperatures, and ensured orders were delivered to the correct location and in a timely manner.

Provided high quality food and drinks, such as espresso beverages, hot and iced coffee, and blended beverages, to customers while working in tandem with other baristas. Large emphasis on customer connection and making every moment right. Recorded orders and operated cash registers while connecting with customers and helping to create a welcoming environment.