Lead a team of Business Bankers across 3 regions and 14 counties to drive revenue with Small Business Clients. We focus on clients with sales revenues between $1 million to $10 million annually.Circle of Excellence Winner, 2011Achievement Award Winner, 2011

As a Sales and Service Support Manager I covered 26 offices across 2 regions supporting the Retail Bank. In this role I effectively drove sales practices and led teams through the integration from National City to PNC. This role worked closely with Regional Management to help coach branch managers to be more effective at driving revenue as well as increasing overall customer satisfaction.

As part of the Corporate Communications team we work with the lines of business to develop a comprehensive recognition strategy to increase employee engagement. In mid 2009 we launched the first every comprehensive recognition program to reward those folks involved with M&A activity. In this role, I am actively involved in development of new programs and restructuring existing programs for consistency. In addition to Reward and Recognition programs part of my role is to develop corporate wide sales programs. In 2009 we launched 2 programs to drive non-credit revenue and deposit growth. 2010 will be much of the same as we continue to focus on new client acquisition.

Lead a team of 14 branches across Stark, Summit and Tuscarawas counties. We provide full range of financial solutions for our clients including savings, financing and investing for both consumers and businesses.

The role of the National Sales team is to align sales strategies across all of our business lines. This enables National City to experience organic growth as we right channel our customers. This is a change in culture for our organization and our team is tasked with leading the market sales process initiatives.

As a Branch Manager the goal of the position is to increase assets for your individual P&L. This happens by maintaining a current customer base while expanding new customer relationships. The role of the Branch Manager is to manage a team of people which includes an Office Manager, Investment Rep, Consumer Bankers and Customer Service Reps. However most importantly the Branch Managers role is to develop relationships with Small Business Owners.

Led a sales center of approximately 80 people including Sales Managers, Loan Originators, and Processors. Overall revenue growth increased quarterly while employee attrition declined drastically. Started the site with 6 people with no origination volume to originating 10 million a month in sales.