Mits Field Technician
CurrentAs a Managed IT Solutions (MITS) Field Tech at Pacific Office Automation, I'm part of a dynamic team providing IT solutions from Aberdeen to Tukwila, roughly. Each day unveils new challenges that I enthusiastically embrace and excel in, in collaboration with my team.As one of three MITS Field Techs, I function as a frontline representative, ensuring prompt and transparent communication with clients to ensure a gratifying experience. As the face of the company, I take pride in fostering… Show more As a Managed IT Solutions (MITS) Field Tech at Pacific Office Automation, I'm part of a dynamic team providing IT solutions from Aberdeen to Tukwila, roughly. Each day unveils new challenges that I enthusiastically embrace and excel in, in collaboration with my team.As one of three MITS Field Techs, I function as a frontline representative, ensuring prompt and transparent communication with clients to ensure a gratifying experience. As the face of the company, I take pride in fostering robust client relationships and addressing their needs effectively.My responsibilities encompass a broad spectrum of tasks, including routine hardware setups and troubleshooting, network diagnostics, along with the installation / configuration of switches (+ VLANs), servers firewalls, and backup drives. Remote maintenence of Active Directory, MFP (multfunction printer) troubleshooting, physical security system door code updates, network camera installs, and running / terminating ethernet over short distances are also fairly regular tasks. Continual learning, creative problem-solving, and teamwork are indispensable elements of my position.Alongside my existing duties, I actively pursue certifications in CompTIA Network+ and Security+. Show less