Member of a high specialized technical team supporting the main Service Providers in Brazil on critical network issues. At this position I worked close to Cisco Technical Support team (TAC), Cisco Developer Engineers (Business Unit) & final customer to improve and speed up restoration of service as well as to provide long term fixes for the issues found in the network.Main Responsibilities Adhering to SLAs Training Team Members & Customer Engineers on how to troubleshoot Cisco platforms Handling very critical tickets Perform root cause analysis Troubleshooting technical issues on Service Provider, DataCenter and Large Enterprise Networks Defining processes and ensuring that the processes are adhered to Responsible for building / maintaining a test environment Improves and maintains customer satisfaction Suggests new technologies and design changes Work close with Project teams to support deployment of projects

- Plan, Document and Deploy a MPLS-TE Inter-op project between Juniper and Cisco devices at Petrobras backbone;- Plan, Document and Deploy a Petrobras Backbone Upgrade from 1G to 10G running Juniper and Cisco Routers;- Plan, Document and Deploy an upgrade from 1G to 10G (SDH-NG) on 30 offshore oil platform at Bacia de Campos which Petrobras is the owner;- Migration Plan on Enterprise and Data-Centers environments;- Working on PoC, Deployment and Assurance of Carrier Grade NAT (NAT44) on Juniper MX Series at SP TIM Brazil;- Convert Cisco to Juniper solutions;- Proof of Concept;- Provide Technical Support for End Customers.

- Deployment, configuration and troubleshoot of the biggest Integrated Datacenter in Latin America (CIPD Petrobras);- Migration plan and deployment of Cisco CRS routers at Petrobras;- Test Plans (Functional test, lab test, PoC);- Software Upgrade project from IOS to IOS-XR at Petrobras; - Network analysis and troubleshooting;

Troubleshooting technical issues in Data Center environment running Cisco and Linux solutionsResponsible for successful completion of Installation, configuration and migration of customers in the Datacenter infrastructure

Member of Unix team, performing management and maintaining activities in Linux and Unix systems.- Last Level support analyst with expertise on solutions based in Linux and Unix systems;- Maintain, design and specify better practices for Firewall, IP-Services (DNS,WWW,MAIL,Proxy Servers) and H.A environments based on Linux/Unix;- High Knowledge of Shell Scripts.

Member of Unix Specialist team, implementing and maintaining services related to Unix servers.- Implementation and maintaining FreeBSD based firewalls;- FreeBSD Kernel hardening based on solutions needs;- Last-level support, performing complex activities related to FreeBSD firewalls;- Implementation of solutions on FreeBSD JAILS for proxy, web, e-mail, data and MySQL servers;- Implementation LDAP domains in Unix to integrate with Samba;- Service Consult to elaborate and architect integrations solutions, focused in Unix (FreeBSD and OpenBSD).