Client: Barclays• Supporting Deposits platform development as part of the Barclays US Consumer Bank PMO• Driving a number projects focused on customer focused enhancements

• Managed multiple initiatives, including launching a News & Education feature that significantly increased client website engagement.• Led report rebranding efforts, resulting in enhanced adoption of an internal reporting tool.• Oversaw usability improvements and bug fixes, enhancing overall system functionality.• Played a crucial role in SEI's Private Wealth Management solutions for high-net-worth individuals and families.

• Led successful initiatives to enhance deposit banking products, positively impacting member experience.• Managed Dormancy and Escheatment efforts through effective vendor partnerships, ensuring compliance.• Championed improvements in call center NPS and AHT, driving heightened customer satisfaction.• Implemented new features based on member feedback, leading to increased product adoption.

(Contract through Beacon Hill)• Contributed to Data Services and Business Intelligence projects within Enterprise PMO.• Enabled data-driven insights for near-prime credit card lender's customer understanding.• Orchestrated vendor onboarding and streamlined project execution through data connectivity.• Enhanced analytics accuracy and business intelligence through contributions to TSYS projects.

• Led pivotal Finance project, guiding chart of accounts redesign and Oracle migration.• Drove process enhancements, including successful lockbox vendor change and consolidation.• Ensured project success through effective requirements management and scope control.• Managed vendor selection and solutions, effectively addressing business challenges.

• Delivered projects with substantial cost savings and increased revenue.• Managed cross-functional projects in Collections, Fraud, and Call Center domains.• Successfully onboarded vendors, managed inter-team dependencies, and budgets.• Facilitated change approval and implementation, providing support to technology teams.• Started as a contractor from 2014 – 2017.

Project Manager• Delivered new applications and onboarded new vendors to avoid fines for regulation violations• Represented projects in numerous sessions such as Risk Review, Project Design review and Estimation• Onboarded new vendors through Sourcing process to product implementation• Reported project progress with stakeholders on a weekly basis• Managed project budgetBusiness Analyst: Barclaycard US• Elicited & gathered requirements for Collections, Fraud, IVR, CRM and paper fulfillment vendor projects• Provided stories to multiple sprint teams

• Closely monitored team capacity prior to planning to ensure sufficient work for the Sprint• Resolved dependencies & impediments on external teams• Coached & shared best practices with BSA community and new team members• Gathered requirements for Small Business Bill Pay functionality

• Kept sprint team on track by identifying & removing external impediments• Ran detail planning and managed team’s capacity• Facilitated daily stand-up while filling in for scrum master• Gathered requirements for web application Bill Pay & Internal Transfer functionality

• Assisted scrum master with managing a large, distributed sprint team• Performed scrum master tasks by leading the daily stand-up, planning sessions, and removing impediments• Filled in as interim scrum master for a second team• Elicited & gathered requirements for two mobile apps in different lines of business

• Supported the MSP conversion project by maintaining a healthy, groomed runway of stories• Wrote stories for new functionality and fixes for production issues• Worked with the business to elicit requirements and determine the best technical solution• Groomed stories with the sprint team and provided mentorship