Brahma Sankar Das Email & Phone Number

Bhubaneswar, Od, In

Bhubaneswar, Odisha, India

As an additional responsibility Got a Role Change as a Placement Manager, Training & Operations in Anudip Foundation For Social Welfare.

Bhubaneswar, Odisha, India

A dedicated, hardworking Training and Operations professional having more than 17 years of overall work experience in BPOs and Skill Development. Having expertise in training management ( Corporate training, soft skill, TNA, TNI, conducting assessments, profile evaluation, delivering classroom, virtual as well as blended mode of training in Soft skill, IT, workplace readiness, interview preparations, conducting TOTs, managing a group of trainers) etc. Also an active professional in the field of… Show more A dedicated, hardworking Training and Operations professional having more than 17 years of overall work experience in BPOs and Skill Development. Having expertise in training management ( Corporate training, soft skill, TNA, TNI, conducting assessments, profile evaluation, delivering classroom, virtual as well as blended mode of training in Soft skill, IT, workplace readiness, interview preparations, conducting TOTs, managing a group of trainers) etc. Also an active professional in the field of operations management, program management, recruitment and hiring activities, Talent aquisition, Product and process training and CRM. Preferable and interested for any MID to Senior level suitable role in training and operations management, learning and development and Human resources.Roles & responsibilities:Training & Operations Managementlearning & development, talent acquisitions, recruitmentProgram Management(PAN India)Employer Management PAN India Hiring(Capgemini, Accenture, Bank Of America)Soft Skills Training (Classroom, Virtual & Blended)Mobilization, Career Counseling, Center Management, Placement & certification.Train The Trainer, TNI & TNA, Dipstick check for quality assurance, alumni engagement.Curriculum & Content creation.Assessments (Online / offline), evaluation, screening and shortlisting.Career counseling, attrition management, hiring activitiesInterviewing candidates, onboarding and training new employees.Learning strategies and programsProduct and process trainingMS Office and Learning Management Systems (LMS)Successful Projects: MAST (Market Aligned Skill Training)DIYA (Digital Inclusion of young aspirants)E2T (Employer to Training): iMerit, TCS. IMPACT (iMerit project aligned comprehension and communication training)BEST (Building entrepreneurs to stop human trafficking)SAVE (Specially abled vocational education)CSR (Corporate social responsibilities): Accenture, Microsoft, Axis Bank, TMFProject “SAMBHAV” Show less

Bhubaneswar, Odisha, India

As a Regional Training In-Charge, i was responsible for E2T(Employer to Training) program for one of the reputed AI Based MNC. As an E2T partner, our trained students from A.P, Odisha, Meghalaya, West Bengal and Jharkhand were getting evaluated by the MNC and were getting livelihood job opportunities in there. Specific Job Role: Client management, preparing training calender, conducting pre screening/fitment check before enrollments, managing the entire program, center management, Hiring and… Show more As a Regional Training In-Charge, i was responsible for E2T(Employer to Training) program for one of the reputed AI Based MNC. As an E2T partner, our trained students from A.P, Odisha, Meghalaya, West Bengal and Jharkhand were getting evaluated by the MNC and were getting livelihood job opportunities in there. Specific Job Role: Client management, preparing training calender, conducting pre screening/fitment check before enrollments, managing the entire program, center management, Hiring and Training of trainers, Forecast VS Supply alignment, retention management, Interview line up, documentation, joining and onboarding formalities, placement support. Completion of Project "Sambhav". Show less

Bhubaneswar, Odisha, India

As a Master Trainer, i was responsible for providing/delivering Soft Skill lessons, Workplace IT skills, Workplace readiness skills and prepare the youth/beneficiaries for livelihood job opportunities in different sectors. As an additional responsibility i was also managing a group of freshly hired trainers/faculties.Delivering Soft skill lessonsClassroom, Virtual, BlendedWorkplace readiness and workplace IT skillsInterview PreparationsConducting Mock… Show more As a Master Trainer, i was responsible for providing/delivering Soft Skill lessons, Workplace IT skills, Workplace readiness skills and prepare the youth/beneficiaries for livelihood job opportunities in different sectors. As an additional responsibility i was also managing a group of freshly hired trainers/faculties.Delivering Soft skill lessonsClassroom, Virtual, BlendedWorkplace readiness and workplace IT skillsInterview PreparationsConducting Mock InterviewsProfile shortlistingMIS management and documentationPlacement readiness and employer connectsConducting JOB drivesProduct and process training. Call center/BPO trainingConducting Training of Trainers. induction of NHTs Show less

Bhubaneswar, Odisha, India

Soft Skill training, Workplace Readiness, Product and Process training, Conducting assessments, Profile shortlisting, Student placement, Interview Preparations, conducting MOCK interviews, TNA and TNI, Grooming, Presentation Skill, Employer co-ordination, retention management, LMS, MIS Management, student career counselling,conducting effective pre screening.Project Management-AccentureProgram-DIYA(Digital inclusion of Young Aspirants)

Kolkata Area, India

Client: RTL, LOB: Odisha, Kolkata, Rest of Bengal (ROB)Roles & responsibilities: Handled a Team of 35-40 customer care specialists. Managed Key Performance Indexes viz. AHT, Call Registration Percentage, Attendance, FCR/FTR, C-SAT score, Productive Login hours, shrinkage, attrition management and SLA management. Monthly 1-O-1 & Team Meetings. Building relationships with clients Understanding the organisation strategy and its future capability… Show more Client: RTL, LOB: Odisha, Kolkata, Rest of Bengal (ROB)Roles & responsibilities: Handled a Team of 35-40 customer care specialists. Managed Key Performance Indexes viz. AHT, Call Registration Percentage, Attendance, FCR/FTR, C-SAT score, Productive Login hours, shrinkage, attrition management and SLA management. Monthly 1-O-1 & Team Meetings. Building relationships with clients Understanding the organisation strategy and its future capability needs Designed, conducted, and organized training programs to improve employee performance and ensure organizational productivity TNA (Training Need Analysis), Process Refresher and Soft Skill Enhancement training. Random Call Audits (Recorded calls as dipstick check) Hiring manpowers through recruitment rallies, shortlisting candidates and other recruitment activities. Onboarding of new hires, initiating OJTs. Arranging team building ER activities and team outings on periodic basis. Grooming up of NHT (New Hire Trainees)’s, providing product & process training.  Client Management, CRM management, floor management, RCA. Completed several training programmes like BQT (Basic Quality Training), BE (Business Etiquettes), (Team Management), Curbing attrition, ISO Awareness, Advance Excel, Customer centricity & TLDP etc. Cookies (Display of enthusiasm & proactive spirit which made a remarkable difference to the team) – May’10 & Jan’11. PAT ON THE BACK (Demonstration of excellence for the project) – Aug’10, Dec’10 & May’11. “BEST MANAGER “award for excellence in operational developments in Oct’11 for the Quarter July’11-Sep’11. Show less

Kolkata Area, India

Client: Bharti Airtel. LOB: OdishaRoles & responsibilities: Attending prepaid calls and providing resolutions for (QRC) queries, requests and complaints. Maintained individual performance as per the KPIs and contributed for the overall LOB’s performance. Got promoted to senior executive and took the charge of managing the escalation desk. Started supporting the freshers, OJTs and became a floor support. Product and process updates Floor management… Show more Client: Bharti Airtel. LOB: OdishaRoles & responsibilities: Attending prepaid calls and providing resolutions for (QRC) queries, requests and complaints. Maintained individual performance as per the KPIs and contributed for the overall LOB’s performance. Got promoted to senior executive and took the charge of managing the escalation desk. Started supporting the freshers, OJTs and became a floor support. Product and process updates Floor management, transition management, break management, SLA management. Client calibrations Certification of Recognition as a participant in the DELIVERY EXCELLENCE Project (Delivery Excellence team in collaboration with McKinsey conducts projects in BPOs worldwide to increase productivity) held between Nov’08 to April’09 in IBM DAKSH.  Most Improved Team during the DELIVERY EXCELLENCE Project  On Aug’09, Long Association Award from the DGM , Operations , IBM Daksh , Kolkata  GEM (Going the extra mile) award for the quarter 4, 2009 – IBM DAKSH. Show less

Master Of Business Administration (Mba), Business Administration, Management And Operations, A+

MBA in Operations Management, Human Resources Management

Postgraduate Degree, Master Of Science

Completed Master of Science.

Bachelor Of Science; B.Sc, Botany, First

Completed Bachelor of Science ( Hons-Botany ).

Chse, Biology,Chemistry,Math,English,Oriya, First

Completed Intermediate in Science

Hsc, Math,Science,Eng,Oriya,Hindi,History,Geography

Completed Matriculations