Braiden Aneshansley Email & Phone Number

• Managed 28+ team members both domestic & international responsible for building visual products for SaaS customers on Bluehost, HostGator, vDeck, & Homestead through WordPress and proprietary builders utilizing various.
• Successfully transformed the entire website design delivery model within 3 months for a multi-billion-dollar merger between Endurance International hosting brands, Web.com, and Network Solutions to create a global.
• Worked with Web Design stakeholders to identify a Pro Services go-forward WordPress product & plugin stack ahead of the new WordPress theme and builder product transition, based on customer and operational business.
• Provided feedback to Product regarding potential go-forward strategies for older sites and revenue opportunities with WordPress & proprietary builders.

• Managed a team of 30+ cross-functional domestic team members at EIG overseeing a multi-million-dollar design project portfolio consisting of 250+ recurring monthly design units for SaaS customers. Communicated and.
• Increased completion productivity by 13%, increased customer satisfaction phone surveys from 4.88 to 4.95, and decreased refund revenue by 50%.
• Reduced annual design portfolio churn by 6% through plugin innovation tailored to aid customer direct pain points validated through previous cancellation trends data research.
• Successfully transitioned team to work-from-home model within 30 days of COVID-19-related restrictions following development and implementation of policies for the switch, most of which were implemented across the.
• Created reports and provided data-driven insights on individual and aggregated team performance.
• Analyzed department risks and areas of need, through collected data and operational insights.

Tempe, Arizona, United States

• Drove collaborative initiatives with my Coaches, T3s, Community Specialist, and Social Media Manager to help examine the voice of the customer through various communication channels and analytics to drive platform and.
• Drove a team of 14 support representatives to increase customer satisfaction from 4.86 to 4.93 by expanding product knowledge on the benefits of Web Design & Marketing and the importance of having a mobile-ready.
• Created a Homestead WebsiteBuilder Redesign Product offer & fulfillment channel using existing FTE in an effort to minimize churn through 2 successful trial phases which led to its adoption in 2019 and yielded a 66%.
• Developed a YouTube WebsiteBuilder Tutorial Channel as a visual solution for common call drivers in support which were available 24/7 for Homestead customers to access and utilize; reduced WebsiteBuilder call phone.
• Produced, edited, and rendered videos optimized for YouTube in Adobe Premiere Pro; designed a video transition graphic to help increase viewership retention.
• Actively recruited and interviewed potential candidates for Homestead and Bluehost support.

• Helped team increase customer satisfaction and project knowledge survey scores through huddles, interactive side-by-sides, call shadowing, and built automated tools that made it easier to yield great websites faster.
• Led a team of 10 Web Designers.
• Ensured projects were built to meet performance, security, and functional requirements.
• Created an informational customer-facing website for Outbound & Inbound Sales to show our customers during the sales call which increased total units and revenue significantly for the business.
• Oversaw the development of my team's websites, projects, training, and task assignments as applicable.
• Developed new tools to help automate the design-related processes such as hero sections & modern full-page layouts within WordPress.

Tempe, Arizona, United States

• Exceeded KPI targets including total design completions, faster speed-to-delivery, and customer satisfaction surveys by focusing on customer goals and pain points using effective, thorough communication and modern web.
• Deep collaboration on WordPress design/development projects with business owners & stakeholders.
• Conducted WordPress design/development research and performed competitor analysis for new client projects, including content reviews and wireframing.
• Utilized UX best practices to conceptualize efficient, sustainable designs.
• Designed responsive, mobile-first WordPress & proprietary concepts based on strategy & research.
• Communicated with clients and project managers to deliver results and transparent communication.