Experienced professional adept at bridging client needs with technical solutions, driving efficiency and innovation. With a strong background in IT and data management, I've served as a primary point of contact for diverse projects, ensuring seamless operations and exceeding client expectations.In my current role, I collaborate closely with cross-functional teams, including Client Experience, Solutions Engineering, and Product/Engineering, to understand client requirements and develop comprehensive solutions. This includes maintaining a deep understanding of the Degreed platform's features, configurations, APIs, and integrations, while also managing client and provider SSO configurations, FTP accounts, OAuth clients, and platform setups. I'm proficient in triaging data issues, constructing complex reports using SQL queries and stored procedures, and automating troubleshooting tasks with scripting languages like T-SQL.Previously, I was instrumental in managing data and IT operations within a fast-paced environment, overseeing systems, troubleshooting software/hardware, and supporting employees across various departments. I've furthered my expertise in SSRS, SQL, and other tools, adapting quickly to new technologies and projects.My skills also extend to troubleshooting and maintaining large platforms, supporting pre-paid products, and ensuring data security and compliance. With a hands-on approach and a commitment to continuous learning, I thrive in dynamic settings, contributing effectively both independently and as part of a team.
Listed skills include Sql, Sql Server Management Studio, Databases, T Sql, and 45 others.