Bill Jackson Email & Phone Number

San Jose, Ca, Us

As the lead technical architect and experience architect for the innovation incubator team within Cisco’s People, Policy + Purpose organization, I’m at the forefront of driving innovation in AI solutions and enterprise transformation. My passion lies in designing and prototyping cutting-edge AI-driven experiences that are technically sound, delightful to experience, and elevate how teams collaborate, learn, and evolve in the future.Currently, I’m focused on several exciting initiatives:AI Solutions & ExperiencesI’m developing and prototyping advanced AI technologies, including AI chatbots, multi-agent systems, guided deterministic inference, and automated prompt engineering. My work explores how AI can streamline decision-making, enhance collaboration, and drive efficiency across diverse industries.Teaming with AI: Adoption & LiteracyLeading Cisco’s company-wide ‘Teaming with AI’ initiative, I’m helping employees understand AI’s impact on their work today and equipping them with the tools to leverage AI for future success. This program focuses on fostering AI literacy and enabling employees to seamlessly integrate AI into their daily workflows through a 'work-to-do' lens rather than a traditional skills-based approach.AI-Driven Community EnablementIn tackling the complexities of large-scale community management, I’m working on AI-powered solutions that address signal-to-noise challenges, ensuring that valuable information surfaces while maintaining engagement at scale.Industry Impact: Healthcare, Education, and AutomotiveI’ve had the privilege of architecting transformative experiences for Cisco clients in healthcare (LHCC), education (Paris Skills-to-Jobs), and automotive (Ford), leveraging AI and technology to create seamless user experiences tailored to each industry’s unique needs.

San Jose, Ca, Us

I’m currently the lead Architect & Experience designer in Cisco’s Leadership & Team Intelligence organization. My focus is on creating and implementing innovative strategies and technologies that enable Teams & Team Leaders. I spend a lot of my time thinking about the Future of Work, and how we might accelerate the transformation within the enterprise.My role has me focused on 3 key areas:Network Analysis & VisualizationAttempting to capture data, map and visualize teams and team members social network at scale. Providing rich visualization tools and analysis to enable our people to leverage their networks and drive great outcomes. Sifting through the digital breadcrumbs, looking for ways to triangulate energy, collaboration, expertise, and attention within the network. Using smart technology to identify our key network players and using data to drive actionable insights and interventions in real-time.Talent Marketplaces in the Future of WorkRedefining work and its structure by architecting and designing an adaptive Talent Marketplace for Cisco. Rather than jobs and roles, work will be thought of in terms of assignments, with teams assembled from the most suitable and engaged talent to execute them.Building technology and talent strategies that will connect the work assignments with the right people; all based on their aspirations, experience, strengths and passion.Trust & Transparency in the Future of WorkSeeking to understand the role of reputation and transparency in the Future of Work. Experimenting, piloting and testing innovative ways to implement a credible, safe, outside-in perspective of team leaders and members that can serve as the currency in Talent Marketplaces in the future.The future is bright!

San Jose, Ca, Us

Built Cisco's business architecture strategy for the Learning & Development Solutions Group focused on capabilities mapping and systems architecture. Advised Sr. leadership on the priority and inclusion of strategic initiatives, partnered with IT to define system architecture capabilities and gaps, and created a multi-year strategy for the organization with regards to overall organizational capabilities and target architecture(s).Created repeatable processes and analytical models to identify and map learning and development organizational capabilities and pain points. This work was used both internally and for consulting with some of Cisco’s largest customers.Designed and socialized a new, faster agile approach to the application development process resulting in a faster, cheaper and repeatable methodology to deliver release based projects on time and under budget while exceeding stakeholder expectations.Performed Business Analyst duties on high visibility, high priority global learning initiatives to ensure accurate and complete requirements and scope, usability and learner experience impact as well as timeline, budgeting and deadline management.

San Jose, Ca, Us

I was the technical lead for Cisco's Talent Management Online & Mobile Experience team, working on many innovative projects and initiatives including but not limited to: Defining the strategy, creative vision and technical infrastructure for the next generation of talent management at Cisco to deliver new tools and applications with an unparalleled mobile and desktop experience.Responsible for the tactical execution of Cisco’s Talent Management online & mobile strategy including infrastructure, creative direction, user experience, development and maintenance for several high profile, multi-million dollar initiatives.Mentoring and leading a diverse team of analysts, developers and designers to teach industry best practices and create innovative solutions to the challenges of a cross-platform, multiple device environment.

San Jose, Ca, Us

Program Manger with Cisco's Learner Experience team. This team focuses on evaluating and investigating new technologies, tools, and systems. We determine how those technologies can be applied for learning within Cisco. My teams current focus is on advancing mobile learning and social learning strategies within Cisco.• Responsible for information architecture, UI design & development of global sales & services learning and development curriculum overview templates within the Cisco Quad platform. • Develop and execute a social and collaboration strategy to support the Cisco virtual team program global live events. • Design and develop innovative html/CSS and JavaScript Quad Portlet customization's for entire VT program. • Provide internal stakeholder consulting around information architecture, interface design and usability for Cisco wide strategic projects.• Contribute best practice guidance, assistance and techniques for mobile video-on-demand entitlement strategies, application architecture, design and deployment.

Petaluma, Ca, Us

• Acted as the firm’s senior technical consultant with responsibility for all technical projects and deliverables, either directly or by managing internal or third-party technical resources resulting in significant company growth. • Hands on / code-level development of marketing and technology projects including both design and programming in multiple environments and platforms, delivery of over 35 development & strategy client projects including Armani Exchange, Sony, Stuart Weitzman, Cisco and Party City.• Provided marketing, merchandising and ecommerce management recommendations to estrategyfirst clients and prospects.• Developed and carried out client site and strategy analysis and suggested executable solutions as part of client engagements as well as sales support initiatives.• Worked directly with estrategyfirst consultants and clients to help identify strategic opportunities and generate interest in relevant estrategyfirst products and services.

• Accountable for the development and management of company wide systems including SAP B1, .Net/C# web applications, Java web applications and custom windows software. • Personally developed critical business software interfaces to integrate a new warehouse management system, SAP B1 systems and entirely new call center and distribution center. • Increased Internet-direct sales percentage to 30% through development and implementation of revenue generating programs such as SEO, hacker-safe certifications, affiliate programs and many other Ecommerce initiatives including petalsdirectwholesale.com. • Replaced numerous time intensive manual business processes with custom written XML based task scheduling software. This windows server application was constructed with a plug-in architecture for rapid concurrent development of tasks and saved hundreds of man-hours of labor

Valhalla, Ny, Us

• Responsible for the uptime, graphic design and development of wineenthusiast.com, wineexpress.com, winemag.com, wholesale-direct.com and twepro.com generating in excess of $11 Million in annual revenue.• Increased Internet-direct percentage of overall sales from 9% to 42% in five years through proactive e-commerce development initiatives and marketing efforts.• Managed and mentored a dynamic team of 4 graphic designers and programmers to consistently deliver high-quality results on all development projects.• Actively maintained the server health, configuration and maintenance for 4 application servers and 1 database server with 99.99% uptime during my tenure.

• Designed and developed more than 20 client web sites and applications, managing the entire lifecycle from initial client meetings through development and into the maintenance phase.• Created a custom dial-up access database system containing access numbers for the entire United States. Integrated web signup and automatic subscription processing saving thousands of man hours annually.• Designed corporate identity for Savvy Networks, SavvySpace, Imaginamics and Iwantmydsl. Responsible for the design and production of logos, advertisements, sales & marketing materials, headquarter signage and employee attire.

• Maintained network and file share servers, ensuring consistent and reliable remote access from international authors, researchers and lawyers.• Designed and developed transnationalpubs.com integrating the Miva ecommerce suite saving hundreds of man-hours in manual order taking and processing.• Designed the cover of published title ‘Human Rights Law’ [ISBN: 978-1571053206].

Randolph Afb, Tx, Us

• Granted Top-Secret clearance for maintenance and technology development of the F-117A Stealth Fighter.• Served proudly in the Middle East during Operation Desert Storm.• Recipient of several prestigious commendation and achievement medals as well as 2 honorary discharges.