Mark Brainard Gregorio, Prince2®, Clssyb Email & Phone Number

• Led and inspired a team of project managers, driving exceptional performance and ensuring the highest levels of client satisfaction. Delivered projects that consistently met or exceeded client expectations and aligned with company goals. • Monitored and managed projects across SME, Mid-Market, and Enterprise clients, ensuring tailored solutions that met the unique needs of each segment while maintaining high standards of delivery and client satisfaction. • Championed cross-functional collaboration, uniting diverse teams to deliver highimpact HR and Payroll Services projects. Ensured seamless integration of systems and processes, enhancing overall project delivery and client outcomes. • Transformed client communications and marketing collateral, leading initiatives that enhanced brand consistency and strengthened client engagement, positioning the company as a trusted partner. • Established and rigorously monitored KPIs across teams, driving measurable increases in productivity and ensuring alignment with organizational objectives. Provided clear direction and accountability, fostering a results-oriented culture. • Risk Management: Identified potential project risks and developed mitigation strategies to minimize impact on project timelines and deliverables. Ensured proactive management of risks to safeguard project success. • Resource Management: Oversaw project budgets and resource allocation, ensuring optimal use of resources and adherence to financial constraints. Developed costeffective solutions while maintaining high-quality standards. • Process Improvement: Analyzed project processes and identified areas for improvement. Implemented best practices and innovative solutions to enhance efficiency and effectiveness in project management.

• Source PASSIVE candidates using multiple tools and your experienced passive sourcing skill set.• Manage applicants within our ATS.• Interview candidates, ensuring they are a high-quality match to the clients’ requirements.• Recommend candidates to the clients’ hiring teams for next steps.• Conduct interviews via video call.• Manage your assigned cases and candidate pipelines.• Accurately report metrics for your assigned cases.• Maintain productivity and meet/exceed goals consistently, week-over-week.• Collaborate with team members and different departments to ensure successful talent acquisition strategies.• Participate in weekly team meetings to discuss current projects and internal updates.

• Delivered SAP Concur products on time, meeting target go-live dates and ensuring seamless implementation for clients. • Served as the primary point of contact for all implementation and post-sales services, providing expert guidance and support to clients throughout the project lifecycle. • Recruited and engaged passive employees, achieving 100% utilization in software adoption and driving successful client outcomes. • Conducted comprehensive training sessions on SAP Suite Services, empowering clients to effectively use and maximize the benefits of their software investments. • Implemented SAP services tailored to client subscriptions, ensuring customized solutions that met specific business needs. • Integrated SAP systems with third-party software, including QuickBooks, to enhance functionality and streamline client operations.

Ncr - National Capital Region, Philippines

• Developed and implemented comprehensive payroll processing solutions. • Conducted process reviews to enhance customer service. • Managed Paid Time Off (PTO) and accrual processes. • Provided mentorship for new hires and optimized internal processes. • Oversaw recruitment and onboarding, from new hires to first payroll. • Delivered solutions for ADP Suite Services, including coding and UX/UI design. • Handled HR, recruitment, data management, and payroll administrative tasks.

• Led billing and claims collection processes, ensuring accurate and timely resolution of outstanding invoices. • Developed and implemented strategies to improve collection efficiency and reduce claim turnaround time. • Analyzed billing discrepancies and worked closely with clients and internal teams to resolve issues. • Managed a portfolio of accounts, maintaining strong client relationships and delivering high levels of customer satisfaction. • Generated detailed reports on billing performance and collection metrics to inform strategic decision-making.