• Coordinate with the implementation manager, monitor all phases of projects, and maintain all project objectives within the required timeframe. • Facilitate coordination of project activities between offshore and onshore teams to align with client expectations and project timelines.• Acted as the primary point of contact for Salesforce support tickets within ServiceNow. • Receive, prioritize, and resolve support tickets promptly and efficiently.• Developed and implemented… Show more • Coordinate with the implementation manager, monitor all phases of projects, and maintain all project objectives within the required timeframe. • Facilitate coordination of project activities between offshore and onshore teams to align with client expectations and project timelines.• Acted as the primary point of contact for Salesforce support tickets within ServiceNow. • Receive, prioritize, and resolve support tickets promptly and efficiently.• Developed and implemented visual task boards in ServiceNow to streamline task tracking and management.• Create and manage user accounts, roles, and permissions within the Salesforce org.• Experience working with Oracle Big Machines CPQ Cloud Service for Sales teams and producing error-free sales proposals. • Led the end-to-end Jet UI implementation, enhancing user experience by 40%, and conducted UAT and SIT phases, identifying and resolving 95% of critical issues pre-launch.• Handled DOA and approval processes within the org.• Managed accounts and record types for proper account hierarchy.• Ensured data consistency and accuracy across integrated systems. Show less

• Followed Agile Scrum technology with 2 weeks sprints and used JIRA to keep track of project issues, tasks, and bugs.• Engaged with key stakeholders, including clients and industry experts, collecting vital information to create and allocate over 60 user stories, significantly improving project delivery and reducing backlog by 30%.• Expertise in creating and executing record-triggered and auto-launched flows in Salesforce to improve business processes and boost workflow… Show more • Followed Agile Scrum technology with 2 weeks sprints and used JIRA to keep track of project issues, tasks, and bugs.• Engaged with key stakeholders, including clients and industry experts, collecting vital information to create and allocate over 60 user stories, significantly improving project delivery and reducing backlog by 30%.• Expertise in creating and executing record-triggered and auto-launched flows in Salesforce to improve business processes and boost workflow efficiency.• Used Salesforce.com objects to read, extract, and load data from comma-separated values (CSV) files, streamlining data management processes and improving overall efficiency.• Created new user accounts with concerned profiles as per the team and job roles, and managed Salesforce security, including roles, profiles, and sharing rules for the organization. • Performed Bulk Data Migration from Traditional Applications to Salesforce using Dataloader.io, Workbench, and Salesforce Inspector.• Familiar with utilizing Salesforce Classic.• Good knowledge of HubSpot lead generation strategies to fuel business growth. • Extracted a lot of data from the org using SOQL and SOSL queries to match the data from the migrated app.• Collaborated with the QA team to determine and refine the test cases. Show less

• Implemented business logic and created workflow rules, related tasks, time-triggered tasks, email alerts, and field updates to monitor data quality and security.• Defined lookup and master-detail relationships on objects and created junction objects to establish connectivity among them. • Analyzing customizations and developments & provided suggestions for possible enhancements based on feedback from Salespeople. • Developed various Custom Objects, Tabs, and Entity-Relationship… Show more • Implemented business logic and created workflow rules, related tasks, time-triggered tasks, email alerts, and field updates to monitor data quality and security.• Defined lookup and master-detail relationships on objects and created junction objects to establish connectivity among them. • Analyzing customizations and developments & provided suggestions for possible enhancements based on feedback from Salespeople. • Developed various Custom Objects, Tabs, and Entity-Relationship data models.• Created page layouts, search layouts, custom links, related lists, and other components on record detail and edit pages. • Proficient with Sales Cloud and Service Cloud, where I created Knowledge Base articles for Salesforce.com Customers and provided technical training to team members. Show less

• Supported Amazon sellers in troubleshooting and business growth, focusing on tax-related matters.• Demonstrated technical proficiency in MS Office applications, consistently meeting performance metrics in seller satisfaction, quality, and productivity.• Delivered prompt, professional service, handling customer inquiries, billing issues, and account adjustments.• Resolved an average of 400 inquiries weekly, maintaining high efficiency and accuracy.• Provided clear customer… Show more • Supported Amazon sellers in troubleshooting and business growth, focusing on tax-related matters.• Demonstrated technical proficiency in MS Office applications, consistently meeting performance metrics in seller satisfaction, quality, and productivity.• Delivered prompt, professional service, handling customer inquiries, billing issues, and account adjustments.• Resolved an average of 400 inquiries weekly, maintaining high efficiency and accuracy.• Provided clear customer guidance and utilized internal resources to ensure timely issue resolution.• Maintained a positive and professional demeanor, exceeding performance targets in a high-volume environment. Show less