Richard Brakoh-Yiadom Email & Phone Number

Absecon, Nj, Us

Atlantic City, New Jersey, United States

Hardrock Hotel and Casino Atlantic City (Atlantic City, NJ. USA) Partnered with business teams to design a dashboard to report all fraud claims along with creating Suspicious Activity Reporting (SAR) for senior management review leading to drastic reduction of the time required to file SAR reports with Financial Crime Enforcement Network (FinCEN).• Spearhead the analysis and documentation of business processes, identifying opportunities for improvement and efficiency gains, resulting in a 20% reduction in operational costs.• Lead cross-functional teams to gather and analyze requirements, ensuring alignment with business goals and objectives.• Assist the Product Owner to create Epics, Features, and User Stories along with the Acceptance criteria to capture requirements from 50 stakeholders and ensure the user stories adhere to definition of done in creating the robust compliance reporting dashboard (using Power BI) for the company.• Support the PO in refining and prioritizing the product backlog. Coached 50 stakeholders on reporting metrics and providing visibility to the team to ensure a data-driven approach to decision making.• Closely collaborate with the project team in requirements elicitation sessions to identify future state functionality and help in identifying gaps in processes. • Manage product and sprint backlogs using Jira to refine user stories with clarifications and high-level prototyping approvals from the business to ensure all the requirements related to user stories.• Lead sprint planning sessions with the team (Product Owner, Developers, UI/UX, Q/A) to identify user stories targeted for the next sprint and implement the user story estimation method (story points) to identify the level of effort (LOE) at the user story level.

Sacramento, California, United States

• Conducted extensive market research to identify market opportunities to create KPIs for the project. Acted as SME to key stakeholders to create current state and future state workflow diagrams to identify key areas of opportunities and gaps with the current business processes and to validate project scope.• Collaborated with stakeholders to define project scope, objectives, and deliverables, ensuring successful project execution within established timelines and budgets.• Developed and maintained comprehensive documentation, including business process models, functional specifications, and user stories, to facilitate effective communication and project management. Translated stakeholder requirements into over 10 different tangible deliverables including functional specifications, user cases, user stories, process diagrams, data flow/data model diagrams. Prepared the BRD and FRD to document final requirements.• Collaborated with cross-functional teams to streamline business processes, resulting in a 25% improvement in workflow efficiency. • Facilitated requirement sessions (JAD and interviews) to elicit business needs from 30 stakeholders.• Teamed up with 3 developers to create process flows, test plans, test cases, test scripts and wireframes to validate business requirements, and coordinated testing. • Created RTM and led UAT with key stakeholders by reviewing selected test scripts, scheduling time with stakeholders to perform testing, reporting bugs, prioritizing bugs, finding resolutions on defects, and requesting stakeholders to test again. • Redesigned customer engagement, communication, and fulfillment processes, increasing customer satisfaction rates by 35% and saving the company $60k annually due to reduction in refund requests.• Presided over the execution of system testing, User Acceptance Tests (UAT), User Sign offs, integration testing, validations, data conversion activities.

Accra, Greater Accra Region, Ghana

• Conducted in-depth business process analysis, identifying areas for improvement, and implementing solutions to streamline workflows and enhance productivity.• Collaborated with IT teams to translate business requirements into technical specifications, ensuring seamless communication and successful project delivery• Conducted stakeholder interviews and facilitated workshops to elicit requirements and gain a deep understanding of business needs.• Collaborated with the development team, nurturing a self-organized and cross-functional unit, achieving a 20% increase in project efficiency at the company.• Developed and maintained comprehensive documentation, including business process models, functional specifications, user stories and acceptance criteria to facilitate effective communication and project management.• Played a key role in the successful implementation of software solutions, ensuring alignment with business goals and user needs.• Leveraged data analytics to monitor progress and resolve impediments swiftly, ensuring Scrum teams met or surpassed Sprint goals, contributing to a 25% improvement in sprint cycle efficiency tracked via JIRA.• Empowered team members by fostering continuous improvement opportunities, improving problem-solving efficiency through the development of critical thinking skills.• Led Agile ceremonies, including sprint planning, backlog grooming, and sprint reviews, to drive efficient project delivery.• Facilitated conflict resolution sessions, fostering a trusting and collaborative environment that improved team synergy, evidenced by a 35% reduction in team disputes within the company.• Collaborated with product owners and stakeholders to define project objectives, scope, and success criteria.• Engineered dynamic dashboards and reports, offering real-time visibility into critical metrics

Bachelor'S Degree, Agricultural Science

Activities and Societies: GHANA ASSOCIATION OF AGRICULTURAL STUDENTSPRESENTED A DISSERTATION TITLED 'CATENARY VARIATIONS IN PHYSICAL.

Master Of Philosophy (Mphil), Agricultural Economics, Pass

Activities and Societies: Association of Graduate StudentsPRESENTED A THESIS TITLED 'EFFECT OF WORLD VISION GHANA'S CREDIT SCHEME ON WOMEN.