Bram Hostyn

Bram Hostyn Email and Phone Number

Innovation and Transformation Manager @ Partena Professional
Ghent, BE
Bram Hostyn's Location
Ghent Metropolitan Area, Belgium
Bram Hostyn's Contact Details

Bram Hostyn personal email

n/a
About Bram Hostyn

Freelance Manager - with strong expertise in – managing, transforming, optimising and innovating departments with many customer or sales contacts. Really focused on customer/prospect experience, customer and employee satisfaction.Strong in organisation development (building new teams, co-creating strategy and vision) in change & people management.I would describe myself as eager to learn, social, positive, honest, persuasive, enthusiastic, involved, creative, constructive, quick decision-maker, with a very clear view of what I want and where I want to go.

Bram Hostyn's Current Company Details
Partena Professional

Partena Professional

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Innovation and Transformation Manager
Ghent, BE
Website:
partena-professional.be
Employees:
1520
Bram Hostyn Work Experience Details
  • Partena Professional
    Innovation And Transformation Manager
    Partena Professional
    Ghent, Be
    View
  • Partena Professional
    Innovation & Transformation Manager
    Partena Professional Apr 2024 - Present
    Brussels Metropolitan Area
    Driving change and progress within Partena Professional and EASYPAY GROUP. Focus on developing and prioritizing various projects, with an emphasis on optimalisation and automation through Artificial Intelligence (AI) and Robotic Process Automation (RPA). My responsibilities include team management, ensuring continuity in existing automated processes, and fostering a culture of innovation and continuous improvement.
    View
  • Biloba- Bv
    Customer Service & Contact Strategy Specialist/Innovation & Transfomation Coach
    Biloba- Bv Jun 2021 - Present
    Gent, Vlaanderen, België
  • Easypay Group
    Manager Servicedesk & Service Delivery
    Easypay Group Sep 2021 - Jul 2024
    Head of Servicedesk Team, Service Delivery Managers, Technical writers.
    View
  • Partena Ziekenfonds, Hulp In Huis & Kinderopvang
    Customer Service And Channel & Contact Strategy Manager
    Partena Ziekenfonds, Hulp In Huis & Kinderopvang Jan 2017 - Jun 2021
    Ghent, Flemish Region, Belgium
    Operational manager of the Customer Service (Contact Centre).Responsible for transforming and securing of contact strategy (how a customer can contact us, via which channel, etc.) and the operationalisation and innovation of existing and new channels.Eg. Development of a new Chatbot and further digitisation of our contact page.As a channel manager I am also responsible for the professionalisation of the telephone contacts of the entire 1st line (offices and Customer Service) and the 2nd line operations and the development of a uniform e-mail system.As a member of the strategic core team of Partena Health Insurance Fund. I helped determine the strategic plan 2019-2022 and I am responsible for monitoring a number of critical success factors.
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  • Partena Ziekenfonds, Hulp In Huis & Kinderopvang
    Customer Service Manager
    Partena Ziekenfonds, Hulp In Huis & Kinderopvang Apr 2013 - Dec 2016
    Gent Area, Belgium
    Responsible for innovation and optimisation of omni-channel remote service (telephone, e- mail, WhatsApp, Chat, Chatbot etc.) and the strategic and operational management of the Service Center (+70 FTE customer advisors and webcare ). Increase customer and employee satisfaction, ensuring the integration of Work Force Management and quality and knowledge management, monitoring and improving the digital sales processes . Creation and operationalisation of a new Service Center that meets the new requirements needed because of a merger with another health insurance fund ‘Euromut’ 2014 ( doubling of number of customers and employees) 'Securex' 2016. Lead , guide and support projects within the Front Office.
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  • Partena Ziekenfonds & Partners
    Regional Manager
    Partena Ziekenfonds & Partners Jan 2009 - Mar 2013
    Flanders And Brussels
    Profit / loss responsibility for the distribution channels of Partena (offices). Commercialise these channels and ensure the implementation of the vision and strategy of Partena. Coordinate and support improvement projects of key customer processes. Provide coaching, guidance and leadership to team leaders, office managers and commercial consultants. Start up new projects and guiding them.
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  • Partena Ziekenfonds & Partners
    Regional Coach Oost-Vlaanderen
    Partena Ziekenfonds & Partners Jan 2006 - Dec 2008
    Gent Area, Belgium
    Responsible for the growth of the different products and of new customers from the health insurance funds and its partners. Ensuring high customer satisfaction - to ensure an efficient and effective organisation of work of the various offices - monitoring costs - coaching customer advisors.
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  • Partena Ziekenfonds & Partners
    Client Advisor
    Partena Ziekenfonds & Partners Jul 2003 - Dec 2005
    Gent Area, Belgium
    Advising customers about there health insurance and administration. Convince prospects to change their health insurance. Helping the company in growing in new customers and products per customer.
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Bram Hostyn Skills

Management Customer Experience Coaching Sales Management People Management Customer Satisfaction Customer Service Process Management Marketing Strategy Call Centers Change Management Organizational Development Performance Management Front Office Online Communications Customer Support Project Management Office Management Recruiting Business Strategy Strategy Digital Strategy

Bram Hostyn Education Details

Frequently Asked Questions about Bram Hostyn

What company does Bram Hostyn work for?

Bram Hostyn works for Partena Professional

What is Bram Hostyn's role at the current company?

Bram Hostyn's current role is Innovation and Transformation Manager.

What is Bram Hostyn's email address?

Bram Hostyn's email address is br****@****ners.be

What schools did Bram Hostyn attend?

Bram Hostyn attended Hogeschool Gent, Ilean, Taking Wings & Quinx, Quinx, Walk Your Talk, Vlerick Business School, Katholieke Universiteit Brussel, Hhc Tervuren.

What are some of Bram Hostyn's interests?

Bram Hostyn has interest in Innovation, Customer Experience, Digital Communication Sideline, Economic Empowerment, Changemanagement, Cycling, Business To Consumer, Call Center, Customer Service, Strategy.

What skills is Bram Hostyn known for?

Bram Hostyn has skills like Management, Customer Experience, Coaching, Sales Management, People Management, Customer Satisfaction, Customer Service, Process Management, Marketing Strategy, Call Centers, Change Management, Organizational Development.

Who are Bram Hostyn's colleagues?

Bram Hostyn's colleagues are Fabrice Maeck, Marc Coppesmette, Maithé Wrona, Robert Kongolo, Sabine Snauwaert, Didier Leroy, Cécile Allebosch.

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