Bram Hostyn Email & Phone Number

Ghent, Be

Brussels Metropolitan Area

Driving change and progress within Partena Professional and EASYPAY GROUP. Focus on developing and prioritizing various projects, with an emphasis on optimalisation and automation through Artificial Intelligence (AI) and Robotic Process Automation (RPA). My responsibilities include team management, ensuring continuity in existing automated processes, and fostering a culture of innovation and continuous improvement.

Gent, Vlaanderen, België

Head of Servicedesk Team, Service Delivery Managers, Technical writers.

Ghent, Flemish Region, Belgium

Operational manager of the Customer Service (Contact Centre).Responsible for transforming and securing of contact strategy (how a customer can contact us, via which channel, etc.) and the operationalisation and innovation of existing and new channels.Eg. Development of a new Chatbot and further digitisation of our contact page.As a channel manager I am also responsible for the professionalisation of the telephone contacts of the entire 1st line (offices and Customer Service) and the 2nd line operations and the development of a uniform e-mail system.As a member of the strategic core team of Partena Health Insurance Fund. I helped determine the strategic plan 2019-2022 and I am responsible for monitoring a number of critical success factors.

Gent Area, Belgium

Responsible for innovation and optimisation of omni-channel remote service (telephone, e- mail, WhatsApp, Chat, Chatbot etc.) and the strategic and operational management of the Service Center (+70 FTE customer advisors and webcare ). Increase customer and employee satisfaction, ensuring the integration of Work Force Management and quality and knowledge management, monitoring and improving the digital sales processes . Creation and operationalisation of a new Service Center that meets the new requirements needed because of a merger with another health insurance fund ‘Euromut’ 2014 ( doubling of number of customers and employees) 'Securex' 2016. Lead , guide and support projects within the Front Office.

Flanders And Brussels

Profit / loss responsibility for the distribution channels of Partena (offices). Commercialise these channels and ensure the implementation of the vision and strategy of Partena. Coordinate and support improvement projects of key customer processes. Provide coaching, guidance and leadership to team leaders, office managers and commercial consultants. Start up new projects and guiding them.

Gent Area, Belgium

Responsible for the growth of the different products and of new customers from the health insurance funds and its partners. Ensuring high customer satisfaction - to ensure an efficient and effective organisation of work of the various offices - monitoring costs - coaching customer advisors.

Gent Area, Belgium

Advising customers about there health insurance and administration. Convince prospects to change their health insurance. Helping the company in growing in new customers and products per customer.

Handelswetenschappen En Bestuurskunde

Growing Organisational Agility With Sociocraty 3.0, Practitionar Course Level1

Leading By Being

Supportive Leadership

Verbindende Communicatie

The People Manager

Rechten

Education record