As Marketing Assistant, I am responsible for organizing and coordinating training events for New Holland Ag dealers and customers in BENELUX, I am involved in the organization of trade fairs. Together with the marketing and communication manager, I work on the optimization of the customer journey and the CRM integration. We are shaping the journey based on interviews with customers, dealers and employees combined with basic CRM data analysis. I am supporting all Dutch-speaking dealers with the rollout of the newhollandused.be second hand machinery website. As Network Development Assistant, I am supporting the Network Development Manager. He is responsible for all New Holland Ag dealers in Belgium, The Netherlands, Luxembourg, Sweden and Denmark. His main goal is to keep all territories covered by good dealers that represent the New Holland Ag brand according to the New Holland Ag dealer standards. I am responsible in all countries for brand identification projects and a European pilot project on Customer Satisfaction in The Netherlands.

I worked as an intern at the customer service department of Unilever Belgium. I mainly worked on two order to cash process projects related to claims. I learned how to explain and present complex processes very clear in structured way. At the end I cooperated in some operational tasks in which I used SAP software.

As a product genius, I was the first person the customers met entering the showroom. My job was to hunt down the need of the customer and inform them about the product. When I knew exactly what the customer was looking for I informed the salesperson.As a product genius I learned how to listen very well to the customer in order to find his needs.