Building beautiful data strategy and analysis of Cochlear's North America marketing efforts, and managing paid media and SEO partnerships to help us optimize and thrive.

Building elegant, effective data dashboards and in depth analysis into Cochlear's CRM data to enable key marketing strategy decision-making.

● Supporting JIRA and Confluence dashboards, ensuring accurate data and portfolio usage across project teams for accurate executive reporting. ● Developing training modules to support team's understanding of how to utilize the JIRA workflows appropriately to support accurate data entry. ● Spearheading additional special projects surrounding continued department growth and planning: - internship programs - company growth planning and resource… Show more ● Supporting JIRA and Confluence dashboards, ensuring accurate data and portfolio usage across project teams for accurate executive reporting. ● Developing training modules to support team's understanding of how to utilize the JIRA workflows appropriately to support accurate data entry. ● Spearheading additional special projects surrounding continued department growth and planning: - internship programs - company growth planning and resource allocation - inventory process - team training and knowledge management Show less

Working on site as a Project Management consultant with Charter Communications. ● Automated onboarding process using online forms and macros to improve active time per employee from 2.5 hours to under 1 hour and improve total turnaround time from 7-14 days to 3 ● Managed creation and introduction of online onboarding request in SharePoint● Assisting in developing time keeping process and regularly reporting on 15+ teams● Lead of unified architecture review process initiating… Show more Working on site as a Project Management consultant with Charter Communications. ● Automated onboarding process using online forms and macros to improve active time per employee from 2.5 hours to under 1 hour and improve total turnaround time from 7-14 days to 3 ● Managed creation and introduction of online onboarding request in SharePoint● Assisting in developing time keeping process and regularly reporting on 15+ teams● Lead of unified architecture review process initiating and organizing teams to be reviewed by cross-departmental board ● Coordinating ongoing events for training and communication from smaller project management training to executive road map reviews with 70+ attendees● Managing gathering of career paths and job descriptions across 5 departments for merging of Charter Communications with Brighthouse and Time Warner Cable● Providing ongoing reporting and metrics to illuminate SLA's, roadblocks, and compliance Show less

● Created and maintained product implementation processes and templates both individually and with teams ● Utilized, implemented, and trained new employees on a variety of task and ticket management tools including: Team Foundation Server, Groove Ticketing, Asana, Microsoft Project, Microsoft Excel, SharePoint, and Trello ● Routinely worked with a number of documentation and reporting tools including: Microsoft Word, Microsoft PowerPoint, GIMP Photo Editor, Camtasia Video Editor, Visio,… Show more ● Created and maintained product implementation processes and templates both individually and with teams ● Utilized, implemented, and trained new employees on a variety of task and ticket management tools including: Team Foundation Server, Groove Ticketing, Asana, Microsoft Project, Microsoft Excel, SharePoint, and Trello ● Routinely worked with a number of documentation and reporting tools including: Microsoft Word, Microsoft PowerPoint, GIMP Photo Editor, Camtasia Video Editor, Visio, and Tableau● Completed client consulting project to script, record, and publish a training package to roll out a new invoicing tool including one 60 minute video detailing the full invoicing process, multiple short clips for easy review of individual steps, and various quick-reference guides detailing new fields and workflows throughout teams ● Participated in and documented interviews and ongoing client discussions throughout product implementation● Managed sprints for Agile team, gathering and detailing backlog items and circulating updates to stakeholders ● Directly trained clients on new product tools and provided follow-up training, troubleshooting, and implementation assistance as they rolled out to their users ● Created and maintained multiple tracking documents to ensure appropriately timed and communicated roll out of new tools and upgrades across 20+ clients; coordinated with BA’s, Client Services, and product developers ● Took minutes on a three day product conference defining the future road map; transcribed four recorded sessions and documented twelve hours of in person sessions, cleaned, compiled, and published to company● Provided follow-up to conference road map items and verified the goals were folded into scrum backlogs Show less

● Ran weekly resource meetings highlighting found hiring opportunities and resolving employee redistribution predicaments across consulting projects ● Created and maintained tracking documents for resource allocation, sales forecasting, and project status ● Gathered, organized, and distributed project updates across the company and directly to company Partners ● Worked with project managers, sales, and partners to create client-facing documentation re: project kick-offs, quarterly… Show more ● Ran weekly resource meetings highlighting found hiring opportunities and resolving employee redistribution predicaments across consulting projects ● Created and maintained tracking documents for resource allocation, sales forecasting, and project status ● Gathered, organized, and distributed project updates across the company and directly to company Partners ● Worked with project managers, sales, and partners to create client-facing documentation re: project kick-offs, quarterly progress presentations, project burn down updates● Assisted with various business operations needs including: new employee on-boarding, phone system setup, A/R tracking, CRM sales process Show less

● Managed multiple large customer accounts simultaneously ● Directed new hire training and all ongoing process documentation● Assisted with scripting and scheduling multiple large group phone training sessions for new hires in other international offices ● Assisted as customer services representative to resolve account issues and new order requests, working with tickets spanning hours to weeks depending on complexity of issue ● Switched to new team and quickly trained on new… Show more ● Managed multiple large customer accounts simultaneously ● Directed new hire training and all ongoing process documentation● Assisted with scripting and scheduling multiple large group phone training sessions for new hires in other international offices ● Assisted as customer services representative to resolve account issues and new order requests, working with tickets spanning hours to weeks depending on complexity of issue ● Switched to new team and quickly trained on new software, applying process documentation skills from previous team to share and train new hires on other teams Show less

● Extensive work with data management in Microsoft Excel, Oracle, and CRM requesting and compiling quotes● Built and maintained clear communication bridge with sales, vendors, and client regarding inventory management● Assisted with building and maintaining a knowledge Wiki for team procedures, workflows, and templates