Manage end-to-end Recruitment Process:• Understand Role Specs from the Hiring Managers• Executive Search and Screening• Role Discussion• Interview Alignment / Feedbacks• Compensation Documentation• Compensation Alignment / Negotiation• Follow-up on Joining• MIS

• Manage all aspects of migration projects on a process by process basis from evaluation, selection and planning through to operational steady state• Initial Analysis –Go Live / Migration management• Organize and document Project phases (Business Requirements, Project Plan, Test Strategy, Test Plan etc)• Responsible for process migration cost / benefit analysis and SLA verification in support of decision process for transition• Reengineer processes as appropriate during transition and implementation to maximize offshore operation efficiencies• Work in partnership with Operations, Front Office and IT colleagues to deliver projects to agreed scope, timelines and costs• Responsible for delivery through the project lifecycle• Monitor progress through the IT Build phase where appropriate• Stakeholder Management• Risk and Issue Management• Regular Status Reporting• Post go live check out / issues resolution / supportIndustry - BPO / Call Centre / ITESFunctional Area - ITES, BPO, KPO, LPO, Customer Service, Operations